Sr. Customer Service Representative

Robert Half OfficeTeam is looking for a Senior Customer Service Representative to hop on board with a company located in south metro MN! This is a temporary to hire opportunity looking to get started immediately!

What your day will look like:

• Respond to incoming calls, emails and other message from customers and give them the right answers and directions
• Give accurate direction and support to team leaders to facilitate successful completion of organization's targets and performance goals
• Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment
• Make use of proven business techniques in the identification of lapses and loop holes in the organization's customer service department and recommend better strategies that will yield better results
• Use expertise to build strong healthy relationships with clients, convince them of all benefits of doing business with the organization and create an open and accessible communication rout for free flow of information
• Intimate employees with the rules and regulations of the organization in order to enable them work in accordance with acceptable standards as this will affect their level of productivity and performance
• Liaise with other trainers/training departments to ensure that employees are very knowledgeable about work ethics and latest trends obtainable in the business market to obtain better results
• Serves as mediator between customers and clients in cases of disputes which may arise in the course of business transactions, and also mediate between employees and employers to ensure that the interests of both parties are fully protected.

• Good interpersonal skills
• Good knowledge of customer relations
• Good conflict resolution skills
• Ability to multitask
• Ability to work in a team
• Have good sense of judgment
• Good managerial skills

If you are interested please apply today for immediate consideration and call to connect on further details at .

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you're working with the best. has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.

Questions? Call your local office at 1.. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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