Entry Level IT Configuration Technician

Description:

The Configuration Technician will be responsible for assisting with configuration projects for a number of customers. This position is responsible for the setup, configuration and testing of customer equipment required for major configuration rollouts. The Configuration Technician helps to ensure configuration projects are delivered on-time, within budget and at 100% accuracy. This position will be involved in data entry for status and reporting information and this individual works closely with the Project Management and Warehouse Teams to ensure projects goals are met.

Configuration Project Management including following detailed specifications for the setup, configuration and testing of customer equipment; setting up a variety of equipment types for configuration and testing (including PCs, peripheral equipment, servers, network equipment, etc.); completing customer configuration check-off lists to ensure 100% accuracy of configured devices and shipments; tracking and recording of inventory required for projects; preparing configured equipment for shipment; assisting with data management involving configuration status, schedules and project deliverables; assisting with the daily maintenance, clean-up and organization of the Configuration center.

Customer and Vendor Interface and Communication including developing a thorough understanding of the customer's configuration process which involves professionally interfacing directly with customers to gather configuration information as needed; documenting and troubleshooting vendor equipment exceptions; contributing to process documentation; participating in project-related meetings as needed; and assisting with job status reporting via Microsoft Office and other tools.

Field Technician Support including providing technical assistance over the phone to field support technicians during installation of projects and participating in occasional field installation projects when required either for training, scope definition or as back up for the project team resources. This may include occasional after hours support and occasional travel.

Qualifications and Experience Required:

??? High School Diploma

??? Minimum 2-year technical degree in related field or equivalent relevant industry experience

??? Basic PC and other IT equipment troubleshooting skills

??? Knowledge of various Microsoft operating systems

??? Minimum 1 year related experience

??? Proficiency in the Microsoft Suite tools

??? Exposure to technical (LAN/WAN) environments and understanding of basic terminology and functions

??? Prior experience or familiarity with ERP software applications

??? Excellent verbal and written communication skills and customer service skills including the ability to communicate effectively across multiple departments

??? Ability to accurately track, troubleshoot and problem solve

??? Enthusiastic with exceptional organizational skills

??? Ability to manage one's own time effectively (self-starter)

??? Physically able to lift PCs, servers, peripherals and network equipment

??? Configuration Lab experience a plus

??? LAN/WAN certification(s) a plus

??? Microsoft Certifications a plus

??? CCNA or other related certifications a plus

Skills:

A+, break/fix/ pc tech, routers/switches, LAN/WAN

Top Skills Details:

Top 3 Skills

1) 6-12 months experience in IT

2) Associates degree in IT

3) Experience configuring hardware

Additional Skills & Qualifications:

Strong communication skills and ability to work on their own.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.