Entry Level IT Help Desk

Description:

Position Summary:

Provide technical support to Salon employees over the phone. Log, track, and report all incidents that occur with ServiceNow incident tracking software. Follow knowledge base processes and steps, document all troubleshooting performed, and escalate incidents as appropriate.

Responsibilities:

Answer phone calls, record, resolve, and track all incidents from personnel

Phone support for various types of networks, software, hardware, including but not limited to: Point of Sale software, scanner, electronic appointment book, wireless, modem, internal web portal

Understanding of network, VoIP, and DSL troubleshooting techniques

Administer User IDs and passwords for several internal web portals

Perform outbound follow-up calls with salon personnel as needed

Qualifications:

High school diploma or equivalent Proficiency with Lotus Notes and Microsoft Office

Network topology knowledge, specifically TCP/IP

Knowledge of DSL/VoIP and 3G connections and installations

Understanding of firewalls, routers, analog modems, multiple VoIP phone lines, splitters, and filters on analog/DSL connections

Experience troubleshooting all in one fax/scanner/copier wireless printers

Experience utilizing a knowledge base while troubleshooting incidents

Prior call center experience

Positive attitude, strong work ethic, teamwork oriented

Excellent problem solving and time management skills

Ability to express complex technical concepts effectively, both verbally and in writing

Ability to work well with people from different disciplines with varying degrees of technical experience

Must be customer support oriented, able to work in a dynamic and fast paced environment

Preferred Qualifications:

AS, BS or BA degree in Information Technology related field

Experience with AS/400

Experience with RS/6000

Experience with handheld scanners

ITIL Essentials or certification

Skills:

Desktop, Call Center. Help Desk. ServiceNow. Network. Hardware. Entry Level

Top Skills Details:

****Very Entry Level****

1. 0-6 months help desk or call center experience (or tech school class/intern).

2. POS support experience-preferred

3.ENTRY LEVEL software/ hardware trouble shooting experience

Additional Skills & Qualifications:

Tech school student or grad

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.