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Internal Sales Supervisor - Technical

Employer
NORD Gear Corporation
Location
Waunakee
Salary
Competitive

View more

Industry
Engineering and Architecture
Role
Sales
Job Type
Long-Term
Hours
Full Time

Title: Internal Sales Supervisor - Technical

Department: Internal Sales

Reports to: Internal Sales Manager

Employees that report to this position: Internal Sales Representative I, II, & III

Substituted by: Internal Sales Manager


JOB SUMMARY:

Provide superior customer service to NORD's customers in the United States. You will develop and motivate a team of

Internal Sales Representatives who directly support customers by quoting, entering orders, and troubleshooting.

While maintaining and meeting company goals and objectives you will utilize analytical thinking skills to effectively resolve issues, improve processes, and plan the staff accordingly.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

??? Supervise Internal Sales Department employees, including attendance, evaluating performance, providing feedback, training, and employee career development.

??? Act as an internal technical expert for our customers through the Internal Sales staff (through training and technical leadership exercises).

??? Provide one on one or group training for Internal Sales Team.

??? Identify areas in the Internal Sales Department where improvements can be made, develop solutions, test new processes, and implement changes.

??? Handle technically complex products or customer escalated issues.

??? Continuously improve NORD's Internal Sales efficiencies, effectiveness, and communication with other departments.

??? Develop and maintain strong relationships with new and existing customers to retain business and promote business growth opportunities in cooperation with external sales.


JOB REQUIREMENTS

1. Education:

Bachelor's Degree in Engineering Field Required

2. Experience:

Supervisory experience required. Familiarity with power transmission industry preferred, but not required.

3. Skills and Key Attributes:

Strong leadership, communication, and computer skills. Excellent attention to detail, mechanical aptitude, high emotional intelligence, coaching, and decision-making.

4. Physical Requirements:

Ability to sit at a desk for up to 8 hours/day

Ability to travel to satellite facilities and customer sites.


Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

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