Customer Service Representative

We are currently seeking seasonal customer service/call center representatives working for our client, in support of the US Department of Education. There will be training classes starting throughout the spring with the positions going into September. There is a high probability of converting to full-time employee(s) and continuing this important mission for those interested in doing so. All work is currently being done on a telework basis but candidates located in Western NY are preferred. After training, work hours are 1PM - 10 PM Eastern time or similar.

Responsible

for routine/basic inbound call, outbound call, email, and web chat

services, as well as back-office services. Completes daily routine tasks

and responsibilities to support the Customer Service department or programs.

Job

Responsibilities

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Supports customer to submit and process transactions

???

Assists customer with identifying and resolving processing issues and website

access inquires

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Supports inbound calling, outbound calling, email, web chat and outreach to

customers

??? Logs

cases, or updates an existing case as applicable, to record each phone, email,

or web chat communication with a customer. All cases shall be logged in a

web-based agent desktop application

??? Meet

Quality Assurance Requirements and other key performance metrics

Minimum

Qualifications

High

School Diploma or GED

0-2

years of customer service or public relations experience.

Candidates

must be US citizens due to federal background requirements. Candidates will be

required to undergo a federal background check in order to gain access to

sensitive information.

Other

Job Specific Skills

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Ability to successfully adapt and perform during times of high call volume.

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Ability to provide effective customer service and deal tactfully and

courteously with the public.

??? Strong

written and verbal communication skills.

??? Strong

listening ability to interpret and clarify information being provided by

customers.

??? Strong

commitment to providing quality service.

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Ability to foster a good working relationship and rapport with customers.

??? Keen

attention to detail and accuracy.

Bilingual

(English & Spanish) candidates are strongly encouraged to apply.