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Front Desk Receptionist

Employer
PMCOE Leadership Support for Eye Care Practices
Location
Thiensville
Salary
Competitive

View more

Industry
Healthcare
Role
Administrative
Job Type
Long-Term
Hours
Full Time

We are a specialized team of doctors committed to providing the highest level of patient care. We have 5 locations and 5 providers in the Milwaukee Metro area.

Immediate opportunity for an experienced Patient Services Representative

Reporting to the Front Desk Lead, the primary focus of this position is to coordinate and facilitate our patients' visits to ensure the highest level of customer service is provided. You are their first and last point of contact for all visits. This role will be working independently as part of a smaller team so you must be strong and confident in that environment. This role requires individuals to be self-motivated, have a high level of empathy, and the ability to problem-solve efficiently.

This is a full-time, non-exempt position. Days and hours of work vary according to business demands. Some travel between locations may be necessary so dependable mode of transportaiton is important.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Prepare for patient schedule

Greet and welcome all patients upon arrival

Check them in, verify personal information (name, address, insurance)

Must be detail-oriented and able to multitask

Be an advocate for our patients as well as our practice

Collect copays, coinsurance and deductibles and balance batches at end of day.

Maintain a clean and organized workstation

Maintain a current understanding of insurances

Process mail, faxes, and scans

OTHER RESPONSIBILITIES:

Please note this classified ad is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this role. Responsibilities and activities may change at any time with or without notice.

EDUCATION and EXPERIENCE:

Luxury Service or Retail Industry experience a plus

Healthcare industry experience preferred

High level of luxury customer service skills

Exceptional diplomatic communication skills and experience in handling difficult customer situations

Ability to multitask

Maintain a current understanding of the practice's systems (Medevolve, SRSsoft, etc)

Must be a positive, professional team player

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