IT Major Incident Coordinator

IT Major Incident Coordinator
Corporate Headquarters
12575 Uline Drive, Pleasant Prairie, WI 53158
Uncover your full potential in a collaborative environment at a proven industry leader that runs one of the largest e-commerce sites in the U.S.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

Position Responsibilities

• Coordinate, standardize and facilitate all ITIL incident, change and problem management activities including root cause identification and notification.
• Prepare Key Performance Indicators (KPI) and perform trend analysis to improve the incident, change and problem management processes.
• Coordinate and facilitate IT major incident resolution and problem determination activities.

Minimum Requirements

• Bachelor's degree
• 3+ years experience as IT Service Desk Technician and Data Center Operator / Data Center Operations.
• Troubleshooting skills for AS/400, Red Hat Linux, Windows and Active Directory preferred.
• ITIL knowledge and certification preferred.

Benefits

• Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
• 401(k) with 5% employer match.
• Paid holidays and generous paid time off.
• Bonus programs include annual performance, sales goals and profit sharing.
• Scholarship program for children of employees.

Employee Perks

• On-site caf?? with executive chefs and seasonal dinner-to-go options.
• First-class fitness center with complimentary personal trainers.
• Over four miles of beautifully maintained walking trails.
• Numerous employee appreciation events throughout the year.
• Professional development classes and monthly in-house speakers.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, our 800+ page catalog of over 38,500 quality products and same-day shipping of our huge in-stock inventory. With over 7,000 employees across 12 locations, it's time you joined Uline.

Uline provides the essential supplies needed to keep organizations operational and productive. To protect the health and safety of our employees, we have modified our normal operating policies in response to COVID-19.

Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.

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