Customer Engineer

SkyWater is co-creating the next wave of computing by operating a unique business model that enables innovative technology developers to bring their revolutionary products to market. To do this, we apply our vision to improve the world by revolutionizing technology realization and our mission - which is to co-create technology solutions that bring our customers' ideas to life through an ecosystem of agile development, trusted IP security and quality manufacturing services.

This puts SkyWater at the center of a technology revolution as we enter into the age of 5G and artificial intelligence. Joining our team means contributing to commercialization of some of the most exciting technologies the world has ever seen including superconducting and 3D ICs, carbon nanotube and photonic logic devices, Micro Electro-Mechanical Systems (MEMS) and other emerging device topologies.

SkyWater's Values of Integrity, Excellence, Collaboration, Empowerment and Growth Mindset

guide us to cultivate a learning environment and invest in developing the knowledge of our highly skilled and dedicated employees. We provide them with a dynamic workplace, open communication and an opportunity to grow within the company. If you're searching for a company where you can be a part of the next level of technology and truly make a difference, consider joining SkyWater today!

Customer Engineer

Position Summary:

The Customer Engineer supports customers developing their technology at SkyWater. You will be the Voice of the Customer inside SkyWater for your assigned programs as they transition from early-phase development up through production launch. You will work directly with our Advanced Technology Services team ensuring technical and business milestones are defined and achieved. You will also work with the Sales team to identify new opportunities within your customer base.

Customer delight and predicable revenue generation will be measures of success for this position. In addition, this opportunity provides candidates with a technical background a path into a business role within the rapidly expanding US semiconductor industry.

Responsibilities:

?? Manage existing customer accounts by serving as the primary interface between the customer and internal groups (Engineering, Quality, Operations)

o Continually foster close connections with customer stakeholders and position SkyWater as a Trusted Innovation Partner (vs a transactional vendor).

o Deliver outcomes and results for customer projects; be able to identify barriers and priorities and resolve issues.

o Communicate information on behalf of company subject matter experts while offering solutions to meet the needs as described by customers.

o Drive production readiness through SkyWater's Technology Realization Process

o Address customer concerns and continually find ways for SkyWater to add value.

o Own generating and executing Quarterly program reviews with internal and customer stakeholder.

?? Identify and partner with Sales to develop new business opportunities within existing customer accounts.

o Educate customers on the functionality and capabilities of our technologies and processes to drive further business development.

o Understand, and communicate customer's requirements for new opportunities.

o Generate SOWs leveraging internal and external partners.

o Support the Sales team in closure of expanded business.

?? Provide quarterly Revenue Projections and demand forecasts (BOQ) for assigned accounts.

The job also requires performing other duties as assigned.

Note: educational reimbursement for continuing education available.

Required Qualifications:

Education: Bachelor's Degree in Engineering

Experience and/or Training:

?? Minimum 3 to 5 years in a process or manufacturing engineering role with a desire to move into a customer-facing role.

?? Demonstrated account and/or project management skills.

?? Experiences related to technology development or advanced manufacturing.

?? Demonstrated ability to work independently as well as in a close team environment.

?? Clear problem-solving capability: data driven, inventive solution-oriented, and well-articulated thought processes.

?? Possess exceptional communication/interpersonal, analytical and problem-solving skills.

?? Ability and willingness to lead presentations up to and including C-suite participants.

?? Effective time management skills.

Technology/Equipment: Proficient computer skills such as Excel, PowerPoint, Word

U.S. Citizen Required: This position will require the holding of or ability to obtain government security clearance which requires U.S Citizenship.

Preferred Qualifications:

Experience:

?? Experience or knowledge of semiconductor or other high-tech industries.

?? Experience with Smartsheet, NetSuite, Tableau & Salesforce

SkyWater Technology offers competitive pay, a comprehensive benefits package including benefit eligibility day one, paid time off, paid holidays, matching 401(k), an on-site fitness facility, an on-site, self-serve market and so much more.

SkyWater Technology is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screening.

SkyWater is an Equal Opportunity/Affirmative Action Employer. Applicants for all job openings are welcome and will be considered without regard to age, sex, sexual orientation, gender identity, transgender status, pregnancy, childbirth or related medical condition, race, color, creed, religion, national origin, ancestry, physical or mental disability, genetic characteristics, medical conditions, family care or medical leave status, military service or status as a Protected Veteran, marital status, familial status, membership or activity in a local human rights commission, status with regard to public assistance, or any other basis protected by applicable federal, state or local laws ("Protected Characteristics"). SkyWater complies with all applicable federal, state and local laws concerning EEO/AA employment.

SkyWater complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at or