Customer Service Representative

**Job Description**+ Understand, apply, and communicate client-specific prescription benefit and pharmacy claim processing information.+ Educate members on how to best utilize their benefits.+ Troubleshoot pharmacy claims real-time to include verifying information the pharmacy submits, comparing the claim result to benefit rules, and entering allowed overrides to allow claims to pay+ Send documents to providers electronically+ Follow up and provide superior service through outbound calls as necessary+ Anticipate and address questions to prevent repeat calls in order to delight customers and reduce customer effort+ Treat all customers with respect and display empathy+ Protect all personal health information and abide by all HIPAA regulations and confidentiality requirements+ Deliver all relevant information timely, clearly communicating in a manner that ensures customer understanding**Preferred Skills & Qualifications**+ 6 Months+ prior call center experience or customer service experience+ Excellent phone etiquette and typing skills (40wpm, 500kph)+ Basic knowledge of Microsoft Office and internet required.+ High School Diploma or Equivalent**Perks/Benefits**+ Full benefit package+ Generous PTO package+ Onsite fitness facility and cafeteria+ Opportunity for advancement!**Hours**Shift Options:+ 9:30a-6p shift+ 10a-6:30p shift+ 10:30a-7p shift+ 11a-7:30p shift+ 11:30a-8p shift+ 12:30-9p shift_This is a full-time opportunity with a reputable company! If you or someone you know is interested in this position, please send a resume or call !_**About Aerotek:**We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing?? Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.