Assistant Manager - Brookfield 1315

Assistant Manager

Job Summary:
Manages all functions of a Jimmy John s restaurant to ensure customer service and high-quality product are delivered to ensure restaurant profitability when the General Manager is not on duty. Responsible for the success of execution of fast, accurate sandwiches and world-class customer service while maintaining a clean, organized shift.

Duties and Responsibilities:

• Perform all duties of inshoppers and drivers.
• Manage a staff of approximately 3 to 50 employees. Assigns, oversees, and evaluates work. Recommends promotion, transfer, or termination of employees based on performance.
• Provides on the job training for new employees.
• Delegates and is responsible for the ordering, receipt, storage, and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft.
• Assists in the supervision of the preparation, sales, and service of food.
• Forecasts food items. Estimates what amount of each food item will be consumed per shift.
• Supervises food preparations and service operation while on duty. Assists inshoppers during rush periods to ensure the maintenance of restaurant efficiency.
• Assists inshoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness.
• Ensure that every customer receives world class customer service.
• Route deliveries and serve drivers to maximize delivery business and speed.
• Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production).
• Completes closing procedures.
• Executes systems and procedures with 100% integrity and completeness.
• Completes daily and weekly paperwork.
• Responsible for 100% of the cash drawers at all times during the shift.
• Receives and stores product.
• Audits previous shift s systems and procedures for 100% integrity and completeness.
• Completes preventative maintenance and upkeep on store equipment and supplies.
• Performs other related duties as required.

Knowledge, Skills, and Abilities:

• Must be able to read and write and communicate in English.
• Position requires bending, reaching, stooping, climbing, repetitive motions, cognitive skills, standing and moving about the unit the entire work day.
• Must be able to lift 50 pounds.

Special Requirements:

• Willing to work overtime, holidays, weekends as business dictates.
• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
• Ability to handle and resolve customer threats and issues.
• Ability to handle and resolve employee issues.
• Skills to use a personal computer and various software packages (word/excel)
• Ability to handle stress and high-volume operations.