Business Process Development Manager

Summary of Position:

• Leads Business development efforts for Contact Center Managed Services opportunities end-to-end from lead generation to closure & Transition.
• Aggressively generate Leads & prospects working with the accounts team and converting them into business.
• Create offering awareness and roadshows internally & externally.
• Business Acumen - Keeping abreast of the Industry/ Client market trends and using them in pursuits.
• Extensive research and assimilation capability
• Competent in leading holding and responding to RFI & RFP's.
• Excellent solutioning mindset in the Contact Center space
• Lead scoping & Due Diligence exercise with clients
• Grow & maintain deep and wide relationships with clients.
• Good commercial sense in structing deals.
• Guide and Critique Transformation value props for clients
• Excellent customer facing skills which include.
• Executive Presence
• Ability to listen & address specific problem.
• Problem Solving skills
• Influence client's strategy
• Articulate solutions
• Estimation
• Negotiation

Qualifications:

• 13-15 Years of Experience in Contact Center Operations/Transformation with 5+ year of experience in Selling(Consultative) these services to customers.
• Experience with Tier 1/Tier 2 Outsourcing organizations.
• Experience in Retail and Telecom preferred.
• Strong Functional Excellence in DCEM
• Excellent Sales Skills - Sales Hunter Mentality
• Self-Starter. Drive for Result. Never give-up attitude
• Strong Customer Focus
• Strong Interpersonal Skills
• Strong analytical skills
• Excellent Communication & Presentation skills