Account Executive - Client Management - Telecommute

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

The Account Executive (AE), Client Management is a position that requires focus on an assigned portfolio of clients within a specific geographic area. The AE is responsible for the overall growth, retention and strategic planning of that portfolio. This includes acting as the lead for "inside sales" (upsells) and overall management of customer retention, satisfaction and up sell activity of their assigned accounts, operational submission of changes and plan maintenance and member specific assistance. In addition, the AE will be the liaison between sales, operations and the customer. The ideal candidate will have exceptional written and verbal communication skills, the ability to build solid relationships with key decision makers of each client, and strong organizational skills.

Self - starter high - performing individual; has comprehensive understanding of the PBM environment and broader health care system ability to work across departments to achieve success; has positive and respected relationships and uses knowledge and organizational skills to achieve desired objectives; exhibits ability to manage client expectations based on Optum's capabilities - and looks for up sell / growth opportunities with the client; manages customer satisfaction of assigned accounts; takes accountability for individual and team objectives.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

You'll enjoy the flexibility to telecommute* from anywhere within United States as you take on some tough challenges.

Primary Responsibilities:

• Maintain overall accountability for client satisfaction, retention and growth
• Use strong industry knowledge to add value to the clients' operation and look for up sell opportunities
• Maintain an ongoing knowledge of clients' business; as well as their contract with Optum
• Provide leadership for new client projects / implementations
• Provide regular communication to management on client concerns and feedback
• Communicate with clients via face - to - face meetings, conference calls and written correspondence
• Interfaces with internal Optum departments
• Assist in the marketing of sales strategies; product / service information
• Maintain client business plan
• Understands the Eligibility and Pharmacy Claims adjudication process
• Monitor performance guarantees / Service Level Agreements
• Negotiate contract renewals
• Conduct periodic reviews with client and recommend new products / services as appropriate
• Participate in best and final sales support as appropriate
• Travel to client sites may be required
• Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree in business administration or a related field from a four-year college or university or 4+ years of related experience.
• 5+ years of PBM and client management (business to business services) experience for low to mid-tier companies (5000 employees)
• Proficiency in MS Excel, MS Outlook, MS Word and MS PowerPoint
• Ability to travel up to 25% as needed
• Ability to work core business hours and have the flexibility to adjust their schedule to accommodate occasional overtime
• If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

• Undergraduate degree (or higher) or equivalent experience
• Experience with renewal strategy and upsells
• Experience using RxClaim to validate service delivery of Pharmacy Benefits
• Claims validation experience
• Project management skills
• Ability to effectively present information and respond to questions from clients, management and technical associates
• Ability to analyze / understand reports, metrics and client trends

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

Colorado Residents Only: The salary range for Colorado residents is $79,700 to $142,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Account Executive, Client Management, Strategic Account Executive, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote, WAH