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Business Analyst

Employer
Piper Sandler & Co.
Location
Minneapolis
Salary
Competitive

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Piper Sandler is seeking a Business Analyst in our Minneapolis, Greenwich or New York office. The Business Analyst provides day-to-day operational support for a CRM/Analytics platform for full-service Investment Banks and Asset Management firms. The individual would be responsible for interfacing with business users in a financial institution on enhancements, responding and documenting issues and end user training. In addition, the individual would work closely with the development team to assist in the design, development, testing and bug tracking for the web-based application. This position requires strong attention to detail, ability to be a quick-thinker / negotiator and to work in a fast-paced environment (i.e. Financial Services The Business Analyst provides day-to-day operational support for a CRM/Analytics platform for full-service Investment Banks and Asset Management firms. The individual would be responsible for interfacing with business users in a financial institution on enhancements, responding and documenting issues and end user training. In addition, the individual would work closely with the development team to assist in the design, development, testing and bug tracking for the web-based application. This position requires strong attention to detail, ability to be a quick-thinker / negotiator and to work in a fast-paced environment (i.e. Financial Services). Roles and Responsibilities: Interfaces with senior management and research analysts in response to documenting and tracking issues, resolving issues, implementing corrective actions, disseminating information to developers, and for training support Acts to support the project team, as needed, tracking tasks and reporting progress Analyzes users' requests for review to the senior development team and prioritization Performs successful and timely execution of tasks related to new projects, enhancements and processes Delivers quality reports by analyzing and testing data, escalating issues as required to troubleshoot errors and ensure valid information Work with key stakeholders and development team to document and track issues and proposed enhancements Develops material to help supporting the business' understanding and usability of the application Provide high-quality work by ensuring accuracy and seeking to continuously improve Datazoic's processes and platforms by embracing new and better ways of doing things Other projects and duties as assigned Qualifications: Bachelor's degree required Experience / exposure working with customer relationship management products a plus; analyzing data and reporting to company and client senior management Strong knowledge of Microsoft Office Suite, including Microsoft Excel and Microsoft SharePoint Services along with Microsoft Access, Visio and Project Detail oriented and committed to a high level of accuracy Excellent written / oral communication skills and listening skills Good interpersonal and consultative skills Demonstrated ability to manage multiple projects and competing priorities simultaneously Critical thinking and translation of business needs into technical requirements Ability to analyze vague data inquiries and clarify specific tasks, next steps and deliverables Excellent root cause analysis skills and problem-solving Experience with metrics gathering, tracking, and reporting Introductory knowledge of system development life cycle *LI-KM1

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