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Customer Service Representative - Full & Part Time, Up to $18.00/hr

Employer
Evine
Location
Hopkins
Salary
18.00 USD Hourly

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ABOUT IMEDIA BRANDS:
iMedia Brands is a leading interactive media company managing a growing portfolio of lifestyle television networks, consumer brands, and media commerce services. It is a public company (NASDAQ: IMBI) headquartered in Eden Prairie, MN with its fulfillment center in Bowling Green, KY. Its flagship television retailing network, ShopHQ () is a live, 24/7 television network that can be seen in over 100 million homes as it competes against networks like QVC and HSN. For more information, please visit our corporate website, .

OVERVIEW
As a Customer Care Representative at iMedia Brands you are the frontline for providing our customers with a superior experience as we treat every customer with a friendly smile! In this role you will be responsible of taking inbound calls and responding to the customers requests including placing orders, suggesting additional products/promotions, addressing order concerns, and researching customer issues. As brand ambassadors of the organization, you have an important role in retaining and building new customers!
Fun Team and Great Benefits!
Health Care Benefits (including dental and vision) *Full Time Employees
Retirement Savings Benefits such as a 401(k) + Employer Match- * All Employees.
Paid Time Off - *Full Time Employees
Onsite Opportunity
Full or Part-Time Opportunities
Earn Monthly Bonuses up to $300!
$500 Sign On Bonus! Training Begins June 28th
KEY RESPONSIBILITIES
Support Net Promoter Score Goal by demonstrating professionalism, driving to one call resolution and treating every customer with a friendly smile!
Customer Service Representative drive and achieve Key Departmental Metrics:
Deliver the correct scripts, suggesting add-on items, and providing customers with ShopHQ promotions.
Maintain and effectively articulate a thorough knowledge and skill base for products, policies, procedures, and computerized information systems.
Average Handle Time: Drive to efficient and effective sales and service calls. The agents demonstrate professionalism and flexible to scheduling needs of the changings needs of a 24/7 retail environment.
Customer Service Representatives attend team meetings, complete ongoing Lessonly training and support other areas of the department as needed.
QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES
High School diploma or GED
Minimum six months sales, customer service or related experience
Professional, flexible and positive team player that is self-directed and self-motivated
Familiar with keyboard and basic computer skills-including using Windows based programs, navigating the Internet, and willing to learn new technologies
Excellent interpersonal skills and strong telephone etiquette, including the ability to communicate, use decision-making skills and other resources, and resolve conflict in a professional manner
Excellent time management and multi-tasking skills and ability to work in a fast-paced environment

CAREER PATH
L1 Customer Care Representative, L2 Customer Care Representative, Executive Resolutions Rep, Customer Care Supervisor, Customer Care Manager

iMedia Brands is an equal opportunity employer. We are committed to complying with all applicable laws providing equal employment opportunities to individuals regardless of sex/gender, sexual orientation, age, disability, race, color, ethnicity, religion, creed, national origin, or other protected characteristics as defined by state, federal, or local law.

The individual in this role must be able to perform the essential job functions with or without a reasonable accommodation. Inthe event that an applicant or employee wishes to seek a reasonable accommodation, please contact iMedias Human Resources department for further direction.

This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside oftheir normal responsibilities as needed, and iMedia management reserves the right to amend the duties and responsibilities ofthis role at any time to meet business needs.

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