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Senior IT Systems Administrator

Employer
Xcel Energy
Location
Minneapolis
Salary
Competitive

View more

Industry
Energy and Utilities
Role
IT
Job Type
Long-Term
Hours
Full Time

The Sr. Systems Administrator provides senior level support and contributions to the build, configuration, troubleshooting, and overall reliable operation of software, hardware, technology components or user devices. They engage during enhancements, application deployments, and infrastructure upgrades to drive implementation steps, and ensure compatibility to existing components. They provide coaching to less experienced team members. They drive root cause analysis and service restoration during service disruptions, and work with other technical experts and solution owners to ensure long-term resolution is achieved. May hire at Lead level based on experience.

Essential Responsibilities

Operational Support - Responsible for the overall installation, maintenance, configuration, and integrity of systems and/or network infrastructure. Proactively detect risk, improv performance, and avoid operational impact during incidents. Identify solutions using a systematic approach. Recommend and implement ideas to improve systems reliability and performance. Analyze capacity and performance, forecast system capacity. Proactively drive changes to prevent service disruptions. Lead and follow protocol for incident and problem management.
User Support - Provide in depth technical information to users as appropriate. Analyze more complex end user issues and recommend fixes or improvements.
Solution Support - Act as liaison on large projects. Participate in system performance testing as needed. Follow change management procedures, ensuring changes are appropriately recorded. Apply technical expertise to ensure changes are compatible with the respective environment and components.
Teamwork - Review work and ensure quality standards are met. Train, coach and mentor others. Motivate others to action and address delicate situations with tact and diplomacy. Collaborate with business leaders companywide. Responsible for aspects of vendor relationship management.
Communications - Write and present reports, and proposals for internal and external audiences. Interpret other viewpoints and assimilates them into work processes. Formally transfers technical or administrative knowledge to others. Actively participates in regular status meetings. Prepare written status reports and responses to customer inquiries.
Minimum Requirements(Sr. IT Systems Administrator)
Seven years of related functional experience.
Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
In-depth knowledge and experience with all types of operating systems, HW, SW, desktop and mobile devices.
Thorough comprehension of one or more platform type, with demonstrated strong aptitude to learn other platforms.
Expertise in troubleshooting systems administration aspects of production incidents, and resolution protocols.
Demonstrated competency in multiple related technologies.
Experience in a leading role within large projects.
Excellent communication skills, effective with varying organizational levels and skill sets.
Excellent Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.

Minimum Requirements (Lead IT Systems Administrator)

Seven years of related functional experience Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
In-depth knowledge and experience with all types of operating systems; HW, SW, desktop, mobile, etc.
Familiarity with at least one platform type (eg Internally hosted, SaaS, IaaS, etc.) with demonstrated aptitude to learn other platforms.
Experience leading system change deployment and facilitating service restoration discussions.
Has taken leadership role in small projects or parts of larger projects.
Strong communication skills, effective with varying organizational levels and skill sets Strong Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results

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