Treasury Service Associate - 2nd Shift ACH File Processing

Wells Fargo
33300.00 USD Annual
Jun 14, 2021
Job Type
Full Time
Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company's risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.
The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.
The COO group also includes a number of teams dedicated to strengthening Wells Fargo's risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.
The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.
Hours: Sunday through Thursday, 2:30pm-11:00pm
This 2nd shift position is within the ACH File Processing team, supporting our customers and business partners by processing high volumes of ACH file transmissions, reviewing and processing file and transaction maintenance requests, and verifying transaction information to ensure adherence to OFAC requirements in a fast-paced, customer service call center environment.
Responsibilities include:
  • Ability to research problems, analyze data, escalate, or recommend potential solutions
  • Ability to coordinate completion of multiple tasks and meet established service level agreements
  • Ability to take initiative and work independently with minimal supervision in a fast-paced and results-driven environment ???Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • Ability to perform repetitious tasks
  • Responding to telephone inquiries concerning support and processing
  • Processing item and file changes as requested by our origination customers
  • Monitoring data from the ACH system to ensure ongoing operation and compliance with procedures
  • Researching and resolving complex situations or discrepancies within established time frames
  • Maintaining the integrity of the ACH database by appropriately adding, updating, and validating customer information ???Complying with all audit requirements
  • Identifying and reporting discrepancies with procedures
  • Assisting other ACH teams with day-to-day production support
  • Participating in special projects, as necessary
  • Partner with appropriate resources to seek out solutions to problems
  • Distribution of data to other financial institutions
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
***Applicants must be able to work Sunday through Thursday, 2:30pm-11:00pm ***

Required Qualifications

  • 1+ year of financial services experience, demonstrated through work, military, or education

Desired Qualifications

  • Problem analysis and resolution skills
  • Intermediate Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Effective organizational, multi tasking, and prioritizing skills
  • Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
  • Ability to work in a fast-paced deadline driven environment
  • Strong data entry and attention to detail skills
  • Ability to work in a fast paced deadline driven environment
  • Call center experience
  • Ability to effectively listen and elicit information
  • Ability to interact with all levels of an organization
  • Exposure to Wells Fargo ACH (Automated Clearing House) System
  • Accredited ACH Professional (AAP)

Other Desired Qualifications
  • Ability to research problems, analyze data, escalate, or recommend potential solutions
  • Ability to coordinate completion of multiple tasks and meet established service level agreements
  • Ability to perform repetitious tasks

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

MN-Minneapolis: Min: $33,300 Mid: $40,500 Max: $51,400

Street Address

MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


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