Retail Pharmacy Technician

Overview

Assist the Site Manager/Pharmacist-In-Charge with tasks in the pharmacy. Respond to and resolve insurance questions, process prescriptions, and address issues quickly and accurately. Provide and promote exceptional customer service, assist in preparing and dispensing medications and supplies, enter new and refill prescriptions in the computer system, work with physician offices to obtain refill requests, handle cash register transactions, receive patient prescriptions, unpack/verify stock-to-invoices and help maintain the pharmacy in proper order.

This position is approved for 48 hours every two weeks and is benefit eligible position. This position qualifies for a $5000 sign on bonus.

Responsibilities/Job Description

Receive prescriptions from patients and gather appropriate information per department policy. Assist in the preparation and dispensing of medications and supplies as assigned, including counting, pouring and labeling prescriptions.

• Verify insurance and resolve issues in a manner that will serve the customer's needs. Address third party prescription questions, which may include prior authorizations, vacation supplies, dose changes, price check and drug utilization review.
• Process new and refill prescriptions in the computer system quickly and accurately; including entering refill authorization requests, and entering and calculating complex prescriptions such as compounds and injectables.
• Demonstrate comprehensive knowledge of the computer system. Utilize the reporting system as necessary. Process manual prescriptions including EZ-DME, breast pumps and Worker's Compensation, in an efficient and accurate manner.
• Complete special orders to meet customers' needs.
• Respond to internal and external customer questions and concerns in a professional and customer-focused manner.
• Handle cash register transactions quickly and accurately.

Perform administrative duties as assigned by the manager.

• Duties may include scheduling, maintaining pharmacy software and automation systems, bookkeeping activities, on site training of staff and acting as a primary resource for problem solving.

Perform under the direction of the Pharmacist to assist with identifying and resolving patient specific medication related issues in the patient's best interest.

• Provide training to new and current staff on areas of expertise including computer/software, insurance plans and problems that may occur, customer service, and other processes.
• Under the direction of the pharmacist, prepare drug therapy for patients in an accurate and timely fashion in accordance with all legal requirements, regulatory agencies and Fairview Policy.
• Deliver medications, supplies and equipment to patient care areas and other clinical areas as appropriate.

Assist in the maintenance of pharmacy to reflect a clean and well-stocked condition on a daily basis

• Ensure each product has a POS shelf label.

Assist in inventory control functions

• Record invoices in department inventory control/invoice records
• Maintain stock of inventory in assigned areas
• Receive, unpack, and check incoming stock against invoices and place into inventory
• Process recalls and returns when necessary
• Help in the maintenance of pharmacy billing records.

Qualifications

Minimum Education

• High school diploma/GED.

Preferred Education

• Graduate of an approved pharmacy technician program

Minimum License/Certification/Registration

• Active technician registration with the Minnesota Board of Pharmacy.

Preferred Experience

• One to three years retail and/or pharmacy experience.

Additional Requirements:

Excellent customer service skills, proficient in the English language, good attention to detail, ability to problem solve effectively, ability to follow policies and procedures, basic math skills, basic typing skills and excellent communication skills.