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Senior Customer Service Specialist - Client Success

Employer
Wolters Kluwer
Location
Madison
Salary
Competitive

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**Job Qualifications**

**Education:**

**Bachelor's degree required.**

**Engineering, Information systems or Computer Engineering bachelor's degree or equivalent preferred**

**Experience:**

**??3-5 years of Customer Service/Client Support background or client-facing experience troubleshooting product issues, business requirements, and reporting issues via phone/e-mail**

**Experience in managing portfolio of clients/project portfolio**

**??Experience working with Fortune 500 clients**

**??Experience with CRM systems such as SalesForce**

**??Microsoft Office products such as Excel, Word and MS Project/e-Project, and PowerPoint.**

**??Legal experience preferred but not required.**

**??Knowledge of SQL preferred but not required.**

**??Client-facing experience in an enterprise software/SaaS business**

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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