Senior Customer Service Specialist - Client Success
- Employer
- Wolters Kluwer
- Location
- Madison
- Salary
- Competitive
View more
- Industry
- Office and Administration
- Role
- Customer Service
- Job Type
- Long-Term
- Hours
- Full Time
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**Job Qualifications**
**Education:**
**Bachelor's degree required.**
**Engineering, Information systems or Computer Engineering bachelor's degree or equivalent preferred**
**Experience:**
**??3-5 years of Customer Service/Client Support background or client-facing experience troubleshooting product issues, business requirements, and reporting issues via phone/e-mail**
**Experience in managing portfolio of clients/project portfolio**
**??Experience working with Fortune 500 clients**
**??Experience with CRM systems such as SalesForce**
**??Microsoft Office products such as Excel, Word and MS Project/e-Project, and PowerPoint.**
**??Legal experience preferred but not required.**
**??Knowledge of SQL preferred but not required.**
**??Client-facing experience in an enterprise software/SaaS business**
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
**Education:**
**Bachelor's degree required.**
**Engineering, Information systems or Computer Engineering bachelor's degree or equivalent preferred**
**Experience:**
**??3-5 years of Customer Service/Client Support background or client-facing experience troubleshooting product issues, business requirements, and reporting issues via phone/e-mail**
**Experience in managing portfolio of clients/project portfolio**
**??Experience working with Fortune 500 clients**
**??Experience with CRM systems such as SalesForce**
**??Microsoft Office products such as Excel, Word and MS Project/e-Project, and PowerPoint.**
**??Legal experience preferred but not required.**
**??Knowledge of SQL preferred but not required.**
**??Client-facing experience in an enterprise software/SaaS business**
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
You need to sign in or create an account to save a job.
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