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Work at Home Customer Service Representative

Employer
iQor
Location
Wisconsin
Salary
Competitive

View more

This is a Work From Home BYOD (Bring Your Own Device) position. Requirements outlined below.

Candidates must reside in either of these states - AL, AR, AZ, DE, FL, GA, ID, IN, KS, MD, MI, MS, MO, NC, NV, OH, OK, SC, TN, TX, UT, VA, WI, WV

We are seeking Customer Service Representatives to assist our client's customers via inbound calls in a fast-paced environment. Our representatives provide excellent service to existing customers with a one-call resolve mindset. We accomplish this by handling customer questions and concerns with speed and professionalism. We offer paid training to experienced or entry-level candidates who are willing to learn on the job, have excellent communication skills, and are highly reliable.

In addition to the wage of up to $14/hr, this position includes performance-based bonus opportunities monthly!\*

Benefits & Perks:
* Full health benefits after 45 days
* Paid time off after 90 days
* Tuition reimbursement
* Referral Incentive Program
* Travel and entertainment discounts
* Quarterly reviews and raises based upon performance

Responsibilities:
* Demonstrated ability for call handling; issue identification; up-selling/cross-selling products; using of job tools and call resolution
* Accurately document customer account in client systems
* Follow all required scripts, policies, and procedures
* Customer service oriented with customers and team members (empathetic, responsive, patient, and conscientious)

Work from Home Requirements:
* Environment: Quiet, secure, and distraction-free for the duration of working hours.
* Internet Speeds: Minimum 10MBPS download/ 5 MBPS upload

* Connection: Direct connection from modem to PC required
* Laptop or Desktop (Apple [Mac] or Chromebook is not permitted)
* OS: Windows 10

Requirements:
* Minimum 6 months of stable customer service experience (Administration, Hospitality, Retail, etc.)
* HS Diploma or GED/equivalent
* Flexibility in working schedule (shifts vary by client and require at least one weekend day).
* Computer literacy and typing skills of at least 25 WPM
* Self-motivated and able to adapt and comprehend changes in business processes and procedures
* Criminal record check and drug test required

Pay may include $2.00 in the hourly rate for attendance bonus after working 70+ hours per pay period to begin after successful completion of training. Not applicable to all programs.

Job Type: Full-time

Pay: Up to $14.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Disability insurance
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Paid training
* Tuition reimbursement
* Vision insurance
* Work from home
Schedule:
* 8 hour shift
Supplemental Pay:
* Bonus pay

Education:
* High school or equivalent (Preferred)

Work Location:
* Fully Remote

Work Remotely:
* Yes

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