Night Audit Supervisor (Front Desk)

Your Path Begins Here

At Renaissance Hotels, inspiration comes from the unexpected. Embrace spontaneity and discovery, and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood.

Renaissance Milwaukee West, a new premium distinctive hotel is seeking an experienced Night Audit Supervisor. The hotel is managed by Concord Hospitality Enterprises, one of the most respected franchisees in the industry. At Concord, we strive to create a culture that allows us to attract and retain the best people in the industry. It's that culture that has built the outstanding team and has made us the successful company we are today.

We are looking for associates and leaders with a passion to serve others! Working on the Reception (Front Desk) Team, your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team, and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some of the great benefits of working with us:

-Competitive Pay
-Generous Paid Time Off
-Comprehensive health, vision, and dental insurance with multiple plan choices to best fit your needs
-Flexible Spending Account
-Group life insurance (provided by the company)
-Voluntary short-term and long-term disability insurance
-401(k) with company contribution - free money!
-Deeply discounted hotel room stays worldwide
-Deeply discounted dry cleaning services
-Exclusive discounts on concert tickets, theme park passes, rental cars, and more
-Verizon wireless discount
-Free parking in structure and easy access to public transportation
-Associate discount on food and beverage
-Clean and secure locker room for personal belongings
-Personal and professional developmental opportunities; classroom training, online training, and educational assistance program

Role Summary:

-Assist guests efficiently, courteously, and professionally in Front Desk related functions. Maintain high standards of service and hospitality. Perform assigned tasks such as scheduling, and ensure Guest Reception Agents are maintaining high levels of customer service.

Responsibilities:

-Reconcile and complete all daily front desk transactions.
-Run various night audit reports, including trial balance, to post rooms and close day.
-Run accounts receivable reports.
-Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
-Respond to service and safety issues reported during shift; provide recommendations to avoid repeated issues.
-Collaborate closely with Loss Prevention related to incidents and accidents.
-Check guests in and/or out.
-Operate telephone lines; assist guests and route calls accordingly.
-Carry out any reasonable request by Management, which is capable of being performed.

Desired Skills and Experience:

-Supervisory experience, preferably in full service hotel.
-Night Audit experience preferred.
-Marriott systems experience a plus.
-Flexible availability required, including weekends.

Compensation:

-The starting hourly pay for this position is $15.00.

Why Concord?

Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We hire the best associates in the market and thus provide a great working environment for all. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.