Customer Service Representative I - Monday-Friday, Day Shift

Customer Service Representative

Facility operates Monday through Friday between the hours of 8am and 6pm - No Weekends or Late Shifts

Apply Link:

Talent Advisor: Sara Wolk



You could be the one who changes everything for our over 25 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, multi-national Fortune 50 and rapidly growing organization, our mission is fueled by exceptional talent.

About Us:

We are revolutionizing the world of healthcare through a strengthened local presence and exceptional customer service. Our team of passionate professionals ensures our members receive individualized care tailored to their needs. We are turning visions into action and challenging what is possible to support the healthcare of 1 in 15 individuals.

About You:

You are a highly collaborative, customer focused professional driven to make a difference and change the face of healthcare. You thrive in a supportive, result-oriented community and are committed to the relentless pursuit of continuous growth. You excel in fast-paced environments and willing to push outside your comfort zone. You are ready to find your purpose at work.

The Role:

We are transforming the lives of the people we serve. Customer Service Representatives are the heart of what we do and play a critical role in the member experience. You will become an expert in our benefit offerings and a trusted advisor for our members, providing telephonic and electronic support including sharing benefit information, securing transportation, scheduling appointments, and locating healthcare providers. Your mission will be to help our members achieve their optimal health by supporting them through our high quality healthcare approach.

As a Customer Service Representative you will:

• Work Monday through Friday on an assigned shift between the hours of 8am and 6pm - No weekends or late shifts
• Receive inbound calls or written correspondence from members or providers to ensure proper resolution for all inquiries
• Access member or provider information
• Participate in outbound call activities to support members in receiving optimal care
• Maintain performance and quality standards based on established call center metrics while working in multiple technology systems
• Collaborate with departments outside of customer service and make referrals as appropriate
• Conduct research to assist with member coverage questions
• Provide assistance to members or providers regarding website registration and navigation

Qualifications :

Additionally, you'll bring:

• High school diploma or equivalent
• 1+ years of call center customer service experience, or 2+ years of customer service experience, preferably in a healthcare or insurance environment
• Compassion for our members and providers to achieve optimal health through our high quality healthcare approach

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.