Lead Switchboard Operator - East Patient Building - FT

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

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Facility: East Patient Building

Location: Sioux Falls, SD

Address: 1305 W 18th St, Sioux Falls, SD 57105, USA

Shift: 8 Hours - Evening Shifts

Job Schedule: Full time

Weekly Hours: 40.00

Department Details

Shifts are Monday-Friday 3:15pm to 11:15pm. No weekends. Great work environment with leadership who does not micromanage but is always available and supportive. This work requires good typing skills as well as customer service experience.

Job Summary

Assist in coordinating the general work flow of communications and switchboard operations and workflow environment. Responsible for assisting the leadership with staffing issues, scheduling maintenance, department training, and orientation of new employees. Will provide information to leadership regarding circumstances related to work performance and department issues in a timely manner. Ensure consistency of workload dissemination. Responsible for the operation of designated and assigned switchboard to assure the relay of incoming, outgoing, inter-office, and emergency calls. Maintains and keeps working environment in reasonable order. Must be able to communicate effectively with a wide variety of people and different age groups. Must be tactful and persistent, but have the ability to remain patient and calm. Must be able to make quick decisions and remain emotionally stable during crisis situations. Lead must have the ability to display extraordinary professionalism and tact when interacting with customers and employees during stressful situations and busy times. Demonstrates empathy and caring attitude towards customers who are under stress. Coordinates the on-call schedule for appropriate areas, alarms for fire panel, security ramps, monitors, code blue panel, gas panel, etc. Informs authorities of malfunctioning equipment. Ensures directions needed for callers regarding various hospital departments, clinics and other Sanford locations are accurate and up-to-date. Responsible for training new employees as well as maintaining department schedule with the assistance of department leadership.

Qualifications

High school diploma or GED is required.

Previous call center or customer service experience preferred. Experience in scheduling and interoffice communication is greatly preferred.

Benefits

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, sick leave and paid time off. To review your benefit eligibility, visit .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1- or send an email to .

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Job Function: Administrative Support

Req Number: R-57581

Featured: No