Bilingual Customer Service Professional - Full/Part Time ($15/hr. to

About PREMIER:
As a privately-owned company with roughly 2,000 employees in four locations, PREMIER Bankcard puts people first by offering benefits that support your life and well-being. Plus, we provide performance incentives, paid volunteer hours, growth and career advancement opportunities and even throw some epic employee celebrations from concerts by big name artists to giving away cars.Learn more about the PREMIER Communityhere!
About the Role:
Customer service is the heartbeat of PREMIER Bankcard. We depend on our Customer Service Professionals to represent our brand & services while helping our customers reach their goals.
By joining this award-winning team that is committed to putting customers first, you will be helping people with less-than-perfect credit every day. You will be an advocate to customers reaching out for support, fielding inbound calls, troubleshooting inquiries, and solving customer needs & concerns.
Plus, a spot on this team could be just the beginning of your career. Ourpromote-from-withinphilosophy offers the opportunity for professional growth. Customer Service has proven to be a launching pad of development that has translated into long term careers throughout PREMIER Bankcard.
Click Here to View a Day in the Life of our Customer Service Associates!
Comprehensive Training:
To ensure youre equipped for success, we deliver an extensivepaid training program, up to 3 weeks in length. We also offer ongoing training opportunities for continuous improvement.
Youd be a great fit if you are:
Highly motivated and enjoy being rewarded for your efforts
Energized by a challenge and ability to make an impact
A strong communicator passionate about helping others Culture & Total Rewards
At PREMIER Bankcard, we believe our employees are our most valuable resource, and we show it too. We live our views and values every day by taking great care of our employees, customers, and communities. We treat everyone in a way that makes them feel valued, respected, and rewarded. Check out an in-depth look atPREMIER benefits!
We work hard to attract, retain, and reward bright, motivated, proactive employees who embrace the PREMIER WAY in their own individual pursuit of excellence. On average, employees at PREMIER have a tenure of nearly10 years!
Competitive compensation packagewith $15/hr. minimum.
Top 75% of Customer Service associates areeligible for incentives!
Opportunity topromote twicewithin 1 year of employment!
Full medical benefitsfor 20+ hours/week withFREEdental and vision coverage.
Generoustime off plans includingPTO, Sick Pay, and Bonus Days.
401(k) dollar-for-dollar match up to5%of total compensation, 100% associate-owned
Employee Wellness Program
Special discounts and offers for events at the Denny Sanford PREMIER Center
Paid Community Volunteer Hours- PREMIER averages30,000 hoursof volunteer hours per year!
Fun employee parties!
Essential Duties and Responsibilities:
Customer communications via inbound telephone calls to provide information with an emphasis on high quality service
Take and process payment information
Answer billing inquiries and other common questions
Achieve productivity standards and goals while maintaining the highest level of professionalism
Use computer system to track, gather information, and/or troubleshoot customer issues
Conduct tasks in a manner that complies with all consumer protection regulations and treats consumers fairly Skills and Qualifications:
Possess intermediate PC skills
Ability to be patient and attentive to detail
Excellent verbal and listening skills and ability to use positive language
Time management skills
Some Customer Service and/or call center experience is helpful but not required Neither First PREMIER Bank nor PREMIER Bankcard, LLC discriminates in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, protected veteran status, or status within any other protected group.