Heavy Equipment Technician

About MacQueen

With 13 locations in the Midwest, MacQueen is one of the largest heavy equipment and fire apparatus dealer networks. We provide a complete line of municipal and emergency equipment solutions, along with parts, service and training. The work we do impacts your daily life, and we're proud to improve the quality and safety of the communities we serve.

MacQueen acquired Bell Equipment in April 2021. Bell has offered environmental equipment for contractors and municipalities for over 60 years and is proudly the top Heil refuse dealer in the country. They continue their supreme service for many other manufactures of street sweepers, pipeline inspection, and snow removal equipment. In addition to a knowledgeable sales team, Bell Equipment provides quality support and service with their professionally trained technicians, mobile service capabilities, and large parts inventory.

MacQueen is growing, and we're looking for qualified job seekers to grow with us. We offer a family-first, flexible environment with ample opportunities for professional development.

At MacQueen, we make work play. We tackle complex challenges, work hard, high-five and celebrate. We're risk-takers, fast learners and trailblazers. We pride ourselves on integrity and work to improve the lives of everyone who dedicates their talents to our company. Together, we're redefining an industry in desperate need of a shakeup.

Heavy Equipment Technician Position Purpose:

This position is responsible for the repair and maintenance of customer equipment, company owned equipment and equipment covered under warranty.

Duties and Responsibilities of the Heavy Equipment Technician:

• Complete repairs and perform maintenance on Company fleet
• Complete repairs on customer equipment in a timely manner
• Builds knowledge of dealer supported product lines, service standards, and procedures and keeps abreast of all changes in various models of equipment sold and serviced by the distributor
• Perform work as outlined on repair order with efficiency and accuracy, in accordance with Service shop and Factory standards
• Have the ability to perform occasional service calls and overtime work
• Perform basic field repair and maintenance jobs with minimal supervision
• Basic testing knowledge of all machine systems
• Follow all company safety policies and procedures
• Develops and employs diagnostic related reasoning skills
• Examine the equipment to determine if additional safety related or service work is required
• Assists in the collection of data necessary for efficient inventory control
• Attends local, regional, national service schools and training sessions as requested
• Maintains a clean, orderly, and safe working environment both in shop and at customer job sites
• Maintains and cares for shop tools, equipment, and vehicles
• Completes all paperwork required for jobs
• Keep abreast of factory technical bulletins
• Maintains close, positive working relationships with service, parts and administrative personnel
• Conducts himself / herself in the presence of customers in a manner which will retain a good opinion of the company and the service department
• Performs as directed by the Service Management
• Responsible for operating heavy equipment and trucks in a safe manner
• Follow all company safety policies and procedures
• Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes

Heavy Equipment Technician Objectives:

Speed/Quantity -

• Improve on-time completion of service vehicles

Sales Increase -

• Improve up-sell service hours
• Improve billable service hours

Quality -

• Reduce rework

Safety -

• No accidents or near miss incidents

Heavy Equipment Technician Skills and Experience:

• Minimum 2 year Diesel Technology, Automotive Technology or Heavy Equipment Technology degree or equivalent experience
• 5 years of experience working on hydraulic, pneumatic and electrical systems or heavy equipment maintenance experience preferred
• Welding and cutting torch experience
• Has or has ability to obtain a basic tool set
• High school diploma or equivalent or technical school graduate
• Ability to read and comprehend instructions and information
• Works in an efficient and effective manner
• Organizational skills with ability to effectively manage multiple projects
• Must have excellent external and internal customer service skills
• Contributes to departmental and product line goals
• Must be personable, highly motivated, a problem solver, reliable, ethical and able to adapt to all forces around them from customers, suppliers, coworkers and manufacturers
• Be authorized to work in the USA

Nature and Scope of Position

• Requires prolonged standing with periodic lifting, walking, standing, bending, stooping and stretching
• Requires ability to push, lift, pull and/or carry 75 lbs. or more
• Requires a valid drivers license, possess or have ability to obtain a CDL rating and the ability to maintain an insurable driving record

Other backgrounds and roles that see success in this position:

• Construction Equipment Technician
• Road Service Technician
• Master Technician
• Diesel Mechanic
• Emergency Vehicle Technician
• Vehicle Diagnostic Technician
• Heavy Truck Technician
• OTR Technician

MacQueen is an Equal Opportunity/Affirmative Action Employer. PM18

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