Repair Options Analyst

Are you a logical, team-oriented person who excels at problem solving? Do you look for ways to streamline and improve your way of working? If this is you, Butler Machinery wants you to join our team as a Repair Options Analyst. Our ideal candidate has experience as a data integrity analyst who can research and develop flat rate systems for standard service pricing to create service quotes.

Butler Machinery is a full line ag and construction equipment dealer who strives to offer the very best products and service in the market. We provide a high-quality product because we have exceptional people striving towards excellence. We are a third-generation, family-owned company with over 800 associates in 18 locations across North Dakota, South Dakota and Nebraska.

The Repair Options Analyst is based out of our corporate office in Fargo, ND. Fargo is in the top 10 best places to live according to Livability magazine (2020) and it's easy to see why. There’s something for everyone, whether its indoors or outdoors, urban or country, with options for every age. Fargo has vibrant downtown with a great mix of nightlife, museums, and plenty of shopping options. This family friendly community includes an interactive children’s museum uniquely situated within an in-town farm, zoo, children’s theatre, extensive sports opportunities, over 90 miles of bike trails, as well as many parks, pools, and both indoor and outdoor play spaces for any time of the year. A quick drive outside the city puts you on numerous lakes with camping, cabins, swimming, hunting, fishing, and water sports. Golf, opera, ballet, professional baseball and hockey, Division I college sports, marathons, top notch health care options, and a genuinely friendly atmosphere makes Fargo a great place to live and work.

What you will be working on

• Analyze available data to create standard pricing for jobs, repair options, flat rate exchange variances, service quotes, and maintenance programs.
• Provide recommendations to improve performance and efficiency
• Conduct audits to ensure we maintain standard pricing for repairs and products
• Work with sales, product support, and management team members to share knowledge as well as standardize jobs, service pricing, and service quotes
• Works within, and promotes, the vision, mission, and values of Butler Machinery.

Our ideal candidate will

• Be able to gather and interpret data to write and prepare written materials
• Have experience in customer support with technical teams
• Can interact in a professional manner with peers
• Proven analytical and problem-solving abilities
• Strong written and oral communication skills
• Extensive experience in quoting service-related work
• Should be detail orientated and able to identify issues relating to repair options
• Possess an understanding of basic service department accounting methods
• Ability to learn and become proficient in the company service system after training
• Be proficient MS Office and related software
• Have 3-5 years of relevant experience
• Mechanical aptitude

We invest in our employees so you can realize your full potential, both personally and professionally. We offer a generous pension plan with 10% guaranteed and up to 5% discretionary provided by the company each year once eligibility is met, with no minimum required contributions out of your pocket. We believe in taking care of our team members and offer some of the best benefits in the industry, including the following:

• Health Insurance – 3 plan options including 2 High Deductible plans
• Dental Insurance – 2 plan options
• Vision Insurance
• Flexible Benefit Plan
• Basic Life/AD&D and Supplemental Life Insurance
• AFLAC options - Cancer Insurance/Accidental/Hospitalization/Short Term Disability
• Short-Term Disability Coverage – 60% of salary paid by Butler
• Maternity Benefit
• Holidays – 7 days company paid
• Health Savings Account (with High Deductible Healthcare Plan options) – Employer contribution up to $1000/yr
• Paid Time Off (PTO)
• 401(K) Plan
• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer paid financial planning program
• Legal Shield/ID Shield products
• Other company-sponsored benefits include uniforms, safety glass allowance, optional Credit Union membership and educational assistance.

EOE/Minorities/Females/Vet/Disability