Front Office Manager I - Holiday Inn Milwaukee Riverfront

Overview:
Welcome to the Holiday Inn Milwaukee Riverfront located minutes from downtown on the banks of the Milwaukee River. Our full-service hotel features 160 guest rooms, 8,000 sq. ft. of flexible meeting and event space, Anchorage Restaurant and a beautiful lakefront patio. Our property is award-winning having won the IHG Renovation Award and the Chesapeake Hospitality award for Overall Performance.We are seeking a guest-focused, driven and savvy individual to join our team as Front Office ManagerAs a member of our team, youll be part of a bigger family with Chesapeake Hospitality, an award-winning management company with a rich history and focus on its associates. Great benefits, discounted hotel room program and being part of a highly engaged and motivated team are just some of the advantages of coming on board!

Position Summary:
Are you looking for a fun and exciting position in Hospitality? Do you enjoy making people feel welcomed and happy? If so, we have the position and perks that you're looking for!The Front Office Manager is responsible for coordinating and managing the front desk operation while maintaining high quality of guest service in the hotel's continuing effort to deliver outstanding guest service and financial profitabilityEnjoy a competitive salary, multiple benefits/perks, career advacement, and much more!

Responsibilities:
Provide day to day leadership to the front office team and ensure that all departmental goals are met. Effectively schedule, monitor, and evaluate controllable expenditures to stay within the restraints of the established budget through: wage control, purchasing control systems and proper inventory levels. Operate the Front Office and related departments within budgetary guidelines and in response to actual business conditions and participate in the preparation of rooms forecast. Develop and implement policies and controls on issues relating to front office and related operations to includecash/check/credit card handling, credit procedures, guest services, handling of guest complaints, up selling and "walkprocedures". Establish goals for the Front Office and related departments, analyze financial reports, anticipate and resolve problemsconcerning all facets of the front office and related departments anticipate trends, enact approved service, profit oriented and cost saving ideas/activities. Work closely with the Sales department regarding VIP and special requests, group pick-ups and cut-off dates, and blocking rooms; with Engineering on out of order rooms and blocking rooms for maintenance; and with Housekeeping on all rooms related issues affecting the front office. Oversees and supervises guest arrivals and departures with front office team and department managers. Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution. Ensure constant communication and coordination between housekeeping and department heads to ensure smooth operation.

Qualifications:
2+ years of experience in a hotel front office manager or supervisor role Experience using Opera PMS and IHG experience a plus Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented mannerwhich requires strong customer service as well as written and oral communication skills. Maintain a warm and friendly demeanor at all times.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask, delegate and prioritize to meet deadlines. Attend all hotel required meetings and trainings. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs.

Benefits:
We offer competitive wages and benefits that include:FULL-TIME BENEFITSMedical, Dental & Vision InsuranceFlexible Spending Account401k retirement planLong-Term & Short-Term Disability InsuranceLife InsuranceTuition ReimbursementPaid Time OffHoliday PayDiscount travel programGrowth opportunity in an evolving organization, and much more.

Career Growth:
Career opportunities are endless with Chesapeake Hospitality! With 30+ hotels and restaurants, we welcome the opportunity to develop, grow, promote, and transfer any of our associates to the career they want.FRONT OFFICE CAREERTelephone OperatorConcierge AttendantBreakfast Room AttendantReservations ManagerGift Shop AttendantParking Attendant / Valet / Shuttle DriverReservations AgentSwimming Pool GuardtoFront Desk Agent / Night AuditortoFront Desk / Night Audit SupervisortoFront Office ManagertoRooms Division Manager / Director of Guest ServicetoGeneral Manager / Assistant General ManagertoCorporate OperationsOr cross-train to any other department or position!

Work Authorization, COVID-19, EEO and ADA Information:
Applicants must be authorized to work in the United States. Candidates who are offered a position must undergo a background check and drug screening.COVID-19We are committed to the health and safety of our associates and guests, and we adhere to CDC guidelines as well as state and local laws.EEO/ADA StatementChesapeake Hospitality is an equal employment opportunity employer, and all employment decisions are based on merit and the business needs of the company, and not race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, disability, marital status, veteran status, genetic information, or any other factor protected by law.We comply with the law regarding reasonable accommodation for employees who qualify for accommodation. If you need an accommodation to complete an application, please contact the Human Resources office of the hotel/restaurant to which you are applying.