Customer Service Representative

Premium Waters, Inc. is a rapidly growing water delivery and water services company. We are currently seeking a highly motivated, self-directed Customer Service Representative to join our team! Responsibilities include sales, service and billing support to all external & internal commercial and residential customers out of the Minneapolis/St. Cloud branches in an inbound call center setting.

Essential Job Duties:
Handle inbound sales, service and billing inquiries pertaining to water, coffee and filtration products and services. This is in an inbound call center setting and includes assisting walk-in customers and handling email/phone/fax and internal requests.

Troubleshoot water coolers, coffee brewers, POU filtration units for immediate repair or schedules service within a 24-hour time-frame utilizing resources provided.

Review and handle billing questions, disputes and collections status inquiries. This requires requesting payment and updating account records on customer accounts for proper internal account handling and progression.

Up-sells & cross-sells all available products on every opportunity which include all sales, service and billing calls.

Maintains a consistent and high level of world class customer service to all internal and external customers.

Maintains accurate order entry and documentation for all accounts handled.

Responds to customer complaints via phone, email or fax or properly refers customers to the appropriate source.

Monitors and communicates market trends and issues to the team & leadership.

Maintains communication with other departments, i.e. billing/collections, RSR's and managers, to apprise them of activity and to remain aware of factors affecting orders.

Maintains files or folders and remains aware of pertinent updated information related to 5-gallon coolers, P.O.U. Coffee Equipment, PET products, quality issues, and the competition, to have available for customer inquiries.

Skill Requirements:
High School or GED, plus 2 years related experience
Excellent oral/written communication skills
Ability to multi-task and strong attention to detail
Microsoft Office Proficiency
Very adaptable - responds effectively to changes in situation or information

As a valued team member, you will enjoy:
Competitive compensation ($16.00/hour + commission)
Great benefits package that includes: medical and dental coverage as well as STD and LTD
401(k) with match
Wellness incentive program and gym reimbursement
Monthly FREE product credit
Stability - Premium Waters is a financially sound organization that has grown through acquisition and continued reinvestment in the organization.

Premium Waters, Inc. is an Equal Employment Employer