Medical Office Manager/Front Desk

The Medical Office Manager/front office position is a critical role for the medical practice. This position supports a wide range of human resource functions by providing front line response, oversight of daily non-clinical practice operations, and the patient flow of the designated practice. The Medical Office Manager/front office engages in leadership decisions to ensure the continued delivery of high-quality patient care and engagement while maintaining a state of profitability and growth, and compliance with governmental regulations. This position is responsible for the management of office administrative personnel and engagement with office medical staff personnel.

Requirements Education/Experience

Requirements include a bachelor's degree in health care administration, business administration, or a related field, a minimum of 3 years of experience, 1 year in a supervisory or management position, and excellent communication and people skills. Preference will go to candidates with over 6 years of experience, knowledge, and experience in all aspects of billing, regulations related to Medicare, Medicaid, and commercial insurance, and HIPAA and labor law.

Duties and responsibilities include the following. Other duties may be assigned.

• Greet Patients
• Answer incoming calls, faxes and emails
• Taking detailed messages for the Medical staff
• Provide each patient with excellent, personalized service
• Scheduling appointments
• Invoicing and inventory control
• Accounts Receivable
• Order fulfillment and shipping
• Patient documentation
• Responsible for the financial management and financial performance of the medical practice to maintain a state of profitability and growth.
• Responsible for the day-to-day operations of the medical practice.
• Supervises and ensures adherence to Company culture, policies, procedures, and standards regarding quality assurance, customer service, registration, financial counseling, productivity, confidentiality, data entry, record retention, charting, billing and collection, cash posting, and the physical facility.
• Maintains efficient patient care flow through a team approach by planning and implementing customer and staff scheduling in conjunction with clinical staff leadership.
• Oversees appropriate scheduling of customer visits and smooth, efficient clinic flow to maintain financial integrity and stability of the practice operation.
• Accountable for internal and external customer service, including troubleshooting when there is a complaint, and proactive process improvement address.
• Develops and maintains productive relationships through effective and timely communication.
• Responsible for holding staff accountable for data accuracy and productivity, efficient workflow, measuring indicators and analyzing processes to improve practice performance.
• Assists in the recruitment, onboarding, performance evaluation, and offboarding process of staff to build and maintain a high-performing team.
• Supervises inventory, ordering and control of all medication, supplies, and equipment needed to deliver practice services.
• Ensures compliance with all federal, state and local regulations related to the operations of the medical practice.
• Ensures compliance with HIPAA, OSHA, labor laws, and confidentiality policies in dealing with customers and staff.
• Coordinates internal and external meetings and conference attendance.
• Analyzes data from practice to evaluate for trends in growth and productivity
• Recommends and develops new approaches, policies, and procedures to continually improve the efficiency of the practice and the services performed.

Pay: $18-$20/hour