Field Service Technician (travel required)

Field Service Technician

Dorner Mfg. Corp

975 Cottonwood Avenue

Hartland, WI 53029

About Dorner

Our people are the driving force behind our success and we're looking for more amazing people to join our team!

We are a world-leading conveyor manufacturer in not only the design, but manufacturing of conveyors and related automation equipment. Companies from around the world have turned to Dorner conveyors for greatly improved efficiency and productivity. Dorner provides thousands of stainless and aluminum conveyor automation solutions to countless industries including packaging, automation, industrial, food processing, medical, pharmaceutical, and many more.

Dorner's mission is to Transform Conveyor Automation by providing a wide range of innovative conveying solutions with best-in-class support.

Position Summary

This position has a management role, a technical products knowledge component, and will be customer-facing. This position is a management role and has a technical product knowledge component and decision. The Field service manager responds to customer calls, providing technical service and maintenance support at customer locations. They are responsible for estimating, installing, maintaining, and repairing equipment out in the field and providing technical training when necessary. The right individual will also be responsible for the selection and on-site management of a Dorner or third-party crew.

The service manager role is critical to building and maintaining lasting relationships with existing accounts and assisting field sales in any way they are asked to participate

Essential Functions:

• Determining replacement parts, parts kits, and parts pricing
• Develop and manage the channel and customer maintenance/service training programs
• Determine service activities, supervise and manage project teams, implement field service activities, warranty activities, and installation projects
• Warranty determinations and actions, and technical support for sales, channel partners, field sales, and customers
• Proactively conduct and communicate customer audit activities
• Help create and review new product technical publications

Position Qualifications

• Problem Solving and Decision Making - Defining issues, examining alternatives and effects.
• Product Knowledge - Demonstrating proficiency in Dorner product lines and their applications.
• Flexibility - Adjusting priorities and pace to reflect changing needs or job demands.
• Communication - Interacting and communicating respectfully and professionally with others.
• Interpersonal Relationships - Interacting effectively with a diverse workforce.

Skills & Abilities

Education: Bachelor's Degree in Industrial Technology, Engineering, or equivalent experience

Experience: Extremely high level of mechanical expertise plus a working knowledge of electrical wiring and motors.

• In-depth product knowledge from working in engineering or manufacturing 4+ years.
• Field Service work 4+ years
• Ability to read machine prints and plant layout drawings.
• Customer service skills
• Computer skills

Work Environment

Office and Production floor, with frequent travel.

• 401K with match
• 10 paid Holidays
• Vacation Pay
• Medical/Dental/Vision Plans
• Life Insurance paid by Dorner
• Short term and Long term Disability paid by Dorner
• Tuition Reimbursement

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