Customer Service Representative - Benefits

A-Line Staffing is looking for 50 Customer Service Representatives for work in Minneapolis, MN. These Call Center Representatives will work Monday-Friday, any 8 hour shift between 6:00AM-6:00PM. These Call Center Representatives will be compensated at $18.00/Hour (English/Spanish Bilingual Candidates eligible for 18.75/Hour). I have listed a detailed Job Description for these Call Center positions below for you to review. If you have any questions, or are interested in these positions, please send you resume directly to Brandon Wood at . Thank you!

Customer Service Representative Job Description:

??? Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
??? Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls
??? Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
??? Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
??? Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
??? Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
??? Maintain and document complete and accurate call and case notes in a professional manner
??? Regularly participate in team meetings and training
??? You will spend the majority of your time assisting customers
??? Perform other duties as assigned

• Strong Customer Service Skills
• Communication Skills