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IT Business Analyst - Incident Analyst

Employer
Digi-Key Electronics
Location
Thief River Falls, MN
Salary
Join our team!

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Industry
Technology
Role
IT
Job Type
Long-Term
Hours
Full Time

Job Details

Digi-Key is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. The package includes a comprehensive health insurance plan featuring a low co-pay and no deductible plan as well as dental, vision, life, and long-term disability coverage; flexible spending accounts; competitive paid time off; relocation assistance; 401(k) and profit sharing; and education advancement. To learn more, visit our benefits and perks page .

Business Analyst - Incident Analyst

Remote work may be available for the following states: AZ, AR, CA, IL, MA, MI, MN, NH, NY, ND, NJ, OH, SC, SD, TX, VA, WI

Position Overview

The Business Analyst is responsible for being a liaison among stakeholders and supports business capabilities while fostering team work, communication, and collaboration, across teams and the organization to achieve its goals. This position consists of working with Software Engineers to analyze system issues and outages with a focus on utilizing data to tell stories that drive change and increased system stability.

This is not exclusively an essential onsite role, though may require some onsite attendance .

Responsibilities

Must be able to...
  • Collaborate, negotiate and influence within a team or stakeholder setting
  • Establish, understand and relate business value to features and functionality within the backlog to the product owner and team
  • Partner with product owners on maintaining and grooming the product backlog
  • Demonstrates basic understanding of business analysis and relationship management competencies and tools
  • Take responsibility for lower level capabilities as a subject matter expert
  • Participates with embedded architects to ensure features align with architecture review board guidelines
  • Advanced knowledge of system configuration
  • Contribute in the Business Analyst Center of Excellence
  • Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Other typical tasks may also include...
  • Onboarding new team members
  • Write and execute test cases
  • Third party software support and administration
  • Other duties as assigned including but not limited to possible reallocation of efforts to other organizations per business need and management request.


Required Knowledge, Skills and Experience

Minimum/Essential Qualifications:
  • Associate's degree in an IT or related field
  • Typically 0-4 years of experience in information systems, business or related field
  • Proven knowledge of Agile and other SDLC methodologies
  • Display problem solving ability; be motivated; versatile; creative; and exhibit conflict management skills
  • Data analysis and reporting skills
  • Critical thinking and organizational skills
  • Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen
  • Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body
  • Must demonstrate the following behavioral competencies; analytical capacity, attention to detail, communication proficiency, customer/client focus, ethical conduct, initiative, manages execution, personal effectiveness/credibility, positive attitude, problem solving, professionalism, project management, thoroughness, and time management

Preferred Qualifications:
  • Bachelor's degree preferred or equivalent experience in information systems, business or related field


Digi-Key Electronics is an Equal Opportunity Employer. We encourage qualified minority, female, veteran and disabled, and other diverse candidates to apply and be considered for open positions.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com .

Equal Employment Opportunity is the Law

Equal Employment Opportunity is the Law Supplement

Pay Transparency

Company

As one of the fastest-growing electronic component distributors in the world, Digi-Key is ramping up. And we’re giving quality people lots of opportunities to grow. Here, you can find a role that fits your future with career development resources and an industry-leading benefits package including an $18/hour starting wage for full-time entry level positions with an additional $2,000 sign-on bonus. No matter where life takes you, Digi-Key is the kind of place you’ll want to stay put.

 

BENEFITS & PERKS:

We believe in hiring the best people - and offering a benefits package that makes them want to stay for the long term. Check out the benefits and perks you'll receive as a valued Digi-Key employee.
 

  • Health Insurance Plan
  • On-Site Clinic - save time and money without a co-pay or a need to clock out
  • Relocation Assistance - you could be eligible for relocation assistance 
  • 401(k) - with matching funds
  • Flexible Spending Account - enables you to pay for unreimbursed medical and dental expenses.
  • Time Off  - competitive time off to meet your needs

 

Company info
Website
Telephone
888-671-1725
Location
701 Brooks Avenue South
Thief River Falls
Minnesota
56701
United States

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