Patient Financial Services Representative

Building Location:Business Service CenterDepartment:46100 Patient Financial SVCSJob Description:Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health. Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts. Provides financial assistance via face-to-face communication and over the telephone using automated phone technology. Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities. Position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters. Position may handle incoming patient mail with the potential to respond to inquiries via written communication. Experience with handling cash payments, self-pay collections and exceptional customer service skills are required. In addition, knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs is required. Work Experience: 2 years of experience in Call Center, Collections, Billing and/or Health Care.Education Qualifications:Our benefits are exceptional and include:??? Health insurance??? Dental insurance??? Life and Accident Insurance??? 401K employer contribution??? Flexible Spending Account??? Tuition reimbursementIn this position, you will:- YOU will be responsible for managing and resolving high volumes of accounts for services provided by Essentia Health.- YOU will acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner.-YOU will provide efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts.-YOU will provide financial assistance via face-to-face communication and over the telephone using automated phone technology.-YOU will perform routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities.-YOU will be required follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters.-YOU may handle incoming patient mail with the potential to respond to inquiries via written communication.Required:Experience with handling cash payments, self-pay collections and exceptional customer service skills are required. In addition, knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs is required.2 years of experience in Call Center, Collections, Billing and/or Health Care.Licensure/CertificationQualifications:Come work with usBe a part of an organization that invests in you. We are actively reviewing applications for our Health Unit Coordinator opening.Submit your application and help us raise the bar in patient care!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.FTE:1Shift Rotation:Day Rotation (United States of America)Shift Start Time:9:00 amShift End Time:5:30 pmWeekends:No weekendsHolidays:NoCall Obligation:NoUnion:DC USWA Main & Neighborhoods (DCUMN)Union Posting Deadline:12/15/pm