Supervisor, Value Added Services
- Employer
- Digi-Key Electronics
- Location
- Thief River Falls, MN
- Salary
- Join our team!
Job Details
Supervisor, Value Added Services
Position Overview
Schedule: Monday thru Friday 1:30pm- 10pm
The Supervisor, Value Added Services is responsible for managing and developing individual staff members. This position assists in the planning, developing and implementing new and revised Value Added Services programs, policies and procedures in order to be responsive to the company's goals and competitive practices. This position is also responsible for assuring thorough audits, reports and connection with the team and the business that company's Value Added Services programs are consistently administered in compliance with company policies and government regulations.
Responsibilities
Must be able to...
- Manage team & personal workload; defining, communicating & executing (as needed) deliverables & their timelines to achieve business objectives & department goals
- Make decisions guided by policies, procedures, business plans and past business experience
- Perform or understand the work supervised and supervise entire team as needed
- Provide mentorship to employees through effective training, coaching and team building
- Engage regularly & appropriately with internal partners, key customers & suppliers as well as employees to maintain strong relationships and an understanding of internal & external factors and strategies impacting the business
- Leading, planning and organizing team staff meetings. Providing business and team updates. Ensure that action items are completed in a timely manner
- Understand and develop the talent of individuals on your team; partner with appropriate areas to organize development activities as needed
- Provide direction and guidance to employees and manage employee relations issues appropriately
- Advocate change by understanding the need and impact to the business. Communicate clearly with team members
- Monitor and evaluate performance dashboards and reports; determine root cause of issues & propose recommendations for resolution. May lead improvement efforts
Other Typical Tasks...
- May travel - domestically as needed|requested
- May participate on cross-functional committees, task forces
Position Specific Info:
- Sets priorities for and coaches employees to meet daily deadlines and departmental KPIs
- Creates and maintains appropriate employee documentation, escalating performance/disciplinary action (i.e. policy violations) as needed
- Build partnerships with other areas in the organization to ensure understanding of business strategies and impact to CT Value-Add/Phone Support and vice versa
- Verify phone interactions with the business are taken, and processed, with accuracy with acceptable lead times, as well as answering any questions the Customer Sales personnel may have
- Monitor and direct maintenance requests and calibration of existing machines for battery sealers, auto baggers, thermal printers, etc.
- Oversee maintenance of Value Add Support manuals
- Ensure reports are completed on a daily basis, team members remain on task, and assists in both the Kitting and Prepack areas as needed
- May be designated as Train the Trainer
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Required Knowledge, Skills and Experience
Minimum/Essential Qualifications:
- High School Diploma or Equivalent
- Typically, 1st time management position
- Demonstrates ability to work independently and manage multiple projects
- Demonstrates knowledge of appropriate software
- Demonstrates ability to analyze, understand and utilize statistical data for the department and company
- Demonstrates ability to provide feedback in a positive manner
- Demonstrates conflict management skills as needed
- Demonstrates ability to hold self and others accountable to delivering business results
- Demonstrates confidentiality
- Able to twist or bend and occasionally climb stairs
- Able to reach with hands and arms above shoulder level
- Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen
- Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body
- Capable of spending 8-10 hours walking/standing on concrete
- Capable of lifting up to 50 lbs. from floor to shoulder height
- Regular and consistent attendance due to need to access physical equipment
- Must demonstrate the following behavioral competencies; attention to detail, communication, customer/client focus, developing others, ethical conduct, initiative, integrity, interpersonal effectiveness, leading courageously, learning orientation, manages execution, organization awareness, personal effectiveness/credibility, positive attitude, problem solving and analysis, professionalism, project management, resilience, strategic awareness, thoroughness, and time management
Preferred Qualifications:
- Digi-Key Order Fulfillment, Custodial or other relevant work experience
- Previous team lead or supervisor experience
- Demonstrates ability to create and present power point presentations as needed
Digi-Key Electronics is an Equal Opportunity Employer. We encourage qualified minority, female, veteran and disabled, and other diverse candidates to apply and be considered for open positions.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com .
Equal Employment Opportunity is the Law
Equal Employment Opportunity is the Law Supplement
Pay Transparency
Company
As one of the fastest-growing electronic component distributors in the world, Digi-Key is ramping up. And we’re giving quality people lots of opportunities to grow. Here, you can find a role that fits your future with career development resources and an industry-leading benefits package including an $18/hour starting wage for full-time entry level positions with an additional $2,000 sign-on bonus. No matter where life takes you, Digi-Key is the kind of place you’ll want to stay put.
BENEFITS & PERKS:
We believe in hiring the best people - and offering a benefits package that makes them want to stay for the long term. Check out the benefits and perks you'll receive as a valued Digi-Key employee.
- Health Insurance Plan
- On-Site Clinic - save time and money without a co-pay or a need to clock out
- Relocation Assistance - you could be eligible for relocation assistance
- 401(k) - with matching funds
- Flexible Spending Account - enables you to pay for unreimbursed medical and dental expenses.
- Time Off - competitive time off to meet your needs
- Website
- http://www.digikeycareers.com/
- Telephone
- 888-671-1725
- Location
-
701 Brooks Avenue South
Thief River Falls
Minnesota
56701
United States
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