Office Manager-Community

Full TimeCommunity Name:5946 VILLAGE AT THE FALLS MENOMONEE FALLS WIThe Office Manager is the backbone of their community, ensuring smooth operations and positive experiences for residents, visitors, staff, and new hires. The person in this role must be an outgoing and highly organized master multi-tasker with a willingness to lend a hand wherever needed.If this sounds like you, you belong at Holiday, a certified Great Place to Work that offers career growth, awesome benefits, and the opportunity to make a positive impact.What We Offer: Paid Holidays and Vacation for eligible full-time employees Anniversary Award - $500 per year after 2 years One free meal per day in our communities Comprehensive Health, Dental,and Vision Coverage 401(k) plan with employer match! A career path, with the opportunity to learn and grow professionally A Certified Great Place to Work that provides a fun and respectful workplace Where You Can Go:This is only the beginning. We love empowering and promoting our employees and provide dedicated and talented team members the opportunity to move up the career ladder with us.What You Can Expect:As the Office Manager,you willbe responsible to provide support for administrative leadership to the community. Office Manager Responsibilities: Answer incoming calls and greet walk in traffic in a polite profession manner, which may include Inquiry Intake of potential residents, general questions, family members and/or vendors. Making sure to direct/pass messages to the appropriate party. Account Receivable - conduct collections, send letters and make calls as needed to ensure AR balances are within company expectations. Payroll - ensure associates Kronos records are accurate and timely to ensure payroll is processing accurate pay checks. Complete New Hire Paperwork for all new associates to community. Ensure accuracy and timely submission to Home Office for payroll & benefit purposes. Resident Relations - answer questions, provide back up support and assistance to the Enrichment Coordinator as needed. Suggest and drive resident, visitor, and guest participation in completing the survey questionnaire. Sales support - provide back up support to Assistant Manager on Tours and Leases. General Community Paperwork - responsible for mail, marketing packets, menus, print schedules, do thank you cards, mass market emails, etc. Other duties as assigned. Qualifications: High School diploma or GED. Minimum of 2 years of experience providing office support. Thorough knowledge of Microsoft Office Suite and ability to quickly learn other programs. Proven customer service skills. Good communication skills, both written and verbal. Self-starter, team player, not afraid to jump in and assist where needed. For 50 years, Holiday has been in the business of helping older adults live better, age more successfully and stay independent for as long as possible.We accomplish this by following these principles: Older people are vibrant and deserve the best experience. We promote independence and create choice to do your thing. We appreciate and respect our residents, families, associates, and guests. We believe in life-long learning, growth, and staying connected. Today, over 25,000 older adults in 228senior living communities across 43 states call a Holiday community home: and our employees agree. Beginning in early 2018, and every year since, Holiday has been certified a great workplace by Great Place to Work Institute(R), an honor that was also extended to 201 of its communities in 2021. Helping older people live better is a tremendous privilege and we would love to share more about our mission with you.Holiday believes that every vaccinated associate creates a safer environment for our residents and associates. This is why we require new associates joining our team to receive their first vaccine at least 3 business days before their start date and be fully vaccinated within 5 weeks of starting with Holiday (unless prohibited by applicable state or local law). Holiday will consider requests for reasonable accommodation based on disability and/or religious based reasons on an individualized basis.Holiday Retirement is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.If you have a passion for making a difference in the lives of older people, we'd love to talk to you.Req ID:99627 Nearest Major Market: Waukesha Nearest Secondary Market: Milwaukee Job Segment: Developer, Manager, Marketing Manager, Administrative Assistant, Payroll, Technology, Management, Marketing, Administrative, Finance