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Consumer Loan Manager

Employer
Marine Credit Union
Location
Hancock
Salary
Competitive

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Description

Responsible for organizing, planning, managing, and training for the consumer loan servicing, post loan closing, and loan quality control functions of Marine Credit Union (MCU). Manages the performance of a team of Loan Servicing Representatives, ensuring standards for Quality, Service, Timeliness, and Accuracy are successfully met. Lead the coaching and career development of staff.

Major Duties And Responsibilities
  • Supervise the activities of consumer loan servicing department in compliance with State and Federal Regulations.
  • Assist in making decisions on team staffing, including hiring, and terminations, including coaching annual/periodic performance reviews and disciplinary matters.
  • Manage, write and update policies and procedures manual for Loan Servicing.
  • Plan and organize workload assignments for staff to ensure most efficient use of resources and to make sure department deadlines are met.
  • Ensures that loan modifications and line of credit closures are processed accurately with documents prepared correctly.
  • Effectively utilize/manage lending software including Episys, Synapsys, and Prologue.
  • Mentors and manages staff career development, including assigning and conducting relevant training.
  • Regularly provides reporting on team/department activity.
  • Other duties as assigned.
Experience:
  • Bachelor's Degree or equivalent combination of education and/or experience in related field
  • 3-5 years in lending industry with emphasis on loan processing/servicing.
  • Minimum 1 year in supervisory or leadership role.

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