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IT Support Analyst I

Employer
LEARN Behavioral
Location
Madison
Salary
Competitive

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Industry
Technology
Role
IT
Job Type
Long-Term
Hours
Full Time
Overview:
The IT Support Analyst I is a professional customer facing support for the IT department. Customers consist of external field staff and internal corporate staff. As the first point of contact for support the role requires extreme diligence, patience and excellent written and verbal communication skills to be effective. Person must have ability to manage time and multiple tasks effectively with a desire to learn new hardware and systems. This is a part-time position.

Responsibilities:
ResponsibilitiesProvide technical and general support for hardware and software including but not limited to: phone systems, wireless, servers, desktops, laptops, smartphone configurations Provide day to day support for users and clients for Tier 1 support via face to face, phone and remoteTrack and maintain assigned tasks via companies help desk systemTrack and maintain company hardware assetsConfigure and asset tag and ship equipment to staff and officesSetup accounts in the companys various software systemsSetup and move equipment, desks etc. as neededBuild companies standard images for devices including PC, Mac and tabletsProvision all company equipment and communicate with end users for shipmentsManage accounts and provide technical supportRepair equipment such as replacement of hard drives, screens, keyboards for laptops

Qualifications:
Position Requirements1+ years of information technology support preferably in a fast paced, high growth environments. Working knowledge of Windows, Mac clients and server operating systems knowledge, mobile (Android and iOS) a plus. Proficiency in MS Office applications particularly Outlook, Word and Excel. Familiarity with help desk software solutions knowledge a plus. Effective organizational skills with the ability to perform multiple tasks. Superb oral and written communication skills. Satisfactory completion of background check.Education/Certification RequirementsMinimum high school diploma, some college or bachelors degree preferredCertifications a plus but not requiredKnowledge, Skills, Abilities and Personal CharacteristicsFunctional expertise in hardware of various types and software applicationsMechanical ability to repair computer hardwareAbility to handle confidential information responsibly and exhibit sound judgment while maintaining that confidentialityEnergetic, task oriented self-starter with excellent communication skillsDemonstrates a reliable, dependable, and trustworthy work ethic; having a strong sense of integrityAbility to work harmoniously with individuals and groups of employeesAbility to work with frequent interruptions and perform multiple tasks and work independentlyWork ConditionsProfessional office environmentSitting for extended periods of timeOn the telephone for long periods of the dayFlexibility in movement during work hoursDexterity of hands and fingers to operate a computer keyboard, telephone, mouse, and to handle other computer and other technology related componentsAbility to lift/move boxes, equipment etc. as necessarySome travel to other offices / locationsThis position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the Company. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holders responsibility.LEARN Behavioral is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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