Information Technology Specialist

WHO YOU ARE:

You are a self-driven individual who likes the ever-evolving changes in technology. You enjoy learning new things on the job, working with your hands, and enjoy helping others navigate through issues they are having with their technology. You stay aligned with your goals and stay productive.

QUALIFICATIONS:

??? Two year technical degree preferred

??? Experience in the POS, hospitality, grocery or call center industries preferred.

??? Within your first 12 months working here, you'll receive appropriate state certifications with in house training and preparation.

??? Computer software and hardware knowledge preferred.

??? Network connectivity and related software experience preferred.

WHO WE ARE:

As a leading national point-of-sale solutions provider, North Country Business Products maximizes business performance for thousands of customers across the country. Specializing in the grocery, retail and hospitality industries, NCBP partners with the best hardware and software technology companies in the industry to develop customized solutions that encompass innovative technologies, services and responsive support.

North Country Business Products is a 100% employee-owned organization (ESOP). With an entrepreneurial spirit, associates are dedicated to working hard and providing the best products and services to support customer needs. Driven to think creatively, committed to taking ownership, and striving for the highest level of customer satisfaction, all associates have a stake in the company and benefit from its success. A happy customer means business success and personal success.

HOW WILL YOU CONTRIBUTE:

The focus of the Customer Support Technician position is to effectively resolve and close hardware and software issues (Onsite and by phone) from our Point of Sale (POS)/Retail Technology customers and provide them with a professional and friendly service experience. Technicians troubleshoot and resolve customer issues for multiple products in a specific vertical market. This position provides software and hardware support, manages service calls and executes the billing process. It requires someone who is self-motivated and can work calmly and professionally, under pressure, responding to high call volume throughout the day.

Essential Functions:

?? Troubleshoot and fix basic software, hardware, networking and peripheral issues on customer's POS, DVR and computing systems and keep customer fully updated.

?? Helpdesk calls as assigned and scheduled.

?? Dispatch real-time and consistently follow dispatching procedures.

?? Maintain accurate and organized inventory.

?? Assist PMO team with installation projects: deliver hardware, set-up at customer site, uninstall old equipment and provide documentation as required.

?? Prepare and stage hardware and software for installation

?? Perform a variety of software installations, including remote technician, antivirus, POS/peripheral software, and change of services (COS).

?? Keep current on new and existing equipment and software; attend in-house and product training when requested.

?? Complete special projects and other duties as assigned.

Check us out at

NCBP is Employee Owned and Operated.

To apply click the apply button above

Or

To apply please follow the link: