Technical Support Engineer (210132)

Position: Technical Support Engineer (210132)

Company: Journey Mental Health Center

Job Location(s): Madison, WI

Start Date: Immediate

Employment Term: Regular

Employment Type: Full Time

Hours per Week: 40

Work Hours (i.e. shift): Generally First Shift

Starting Salary Range: $53,726 - $61,785 p/yr

Salary/Benefit Notes: Generous Paid Time Off!

Required Education: Open

Required Experience: 4 to 20+ years

Required Security Clearance: None

Position Description

POSITION OVERVIEW
We have an opening for a Technical Support Engineer in our Information Systems program! Journey is looking for a Technical Support Engineer (STS) to provide professional technical services and end-user support on a wide array of systems and software applications using both remote and in-person contact. This includes a wide range of IT engineering and support tasks such as systems design and implementation; evaluation, configuration, and maintenance of fleet-management, issue-tracking, and documentation platforms. This position requires the ability to work with users and assist them in use of technology.

Journey Mental Health Center (JMHC) is an Equal Opportunity/Affirmative Action Employer. It is the agency's belief that staff diversity and cultural humility are the foundation for services, which are accessible, effective, and relevant to the diverse needs of our consumers.

It is important that we choose employees that reflect our mission, vision and values, thus our selection process is thorough and sometimes longer than other employers.

Thank you in advance for providing us with complete and accurate application materials and for your patience when waiting to hear from us.

Though you may have excellent experience, strong work ethic and passion for recovery, due to our funding contractual agreements, candidates we hire must meet the Essential Qualifications specified in the job postings in order to be offered an interview. Please review the qualifications carefully. We wouldn't want you to put effort into your application materials if you don't meet the essential qualifications.

You can read about the many benefits of working at JMHC on our careers page.

FOLLOWING IS ADDITIONAL INFORMATION:
The Technical Support Engineer position reports directly to the MIS Assistant Manager with overall program supervision provided by the Director.
QUALIFICATIONS
ESSENTIAL

• Four years of experience providing end-user computer support.
• Ability to interact with, understand, and provide training for users with a wide variation of computer skills.
• Experience with fleet-management, issue-tracking and documentation platforms.
• Ability to engineer environments both physical and virtual.
• Strong work ethic, professional, organized, and flexible; initiative to solve issues through self-directed research and troubleshooting.
• Excellent organizational skills, with the ability to prioritize, schedule, and accurately track multiple tasks.
• General knowledge of computer hardware and software, particularly macOS, iOS and network principles.
• Possession of a valid driver's license, a favorable driving record, adequate insurance (per WI law) and access to a vehicle.

PREFERRED

• Experience with Office 365 administration, Active Directory, and Amazon Web Services environments.
• Experience with Windows and Linux server and MacOS, iOS, and Windows endpoints.
• Experience configuring and administering patch management, automation, and enterprise anti-malware suites.

RESPONSIBILITIES:

1. Diagnosing and resolving end-user technical issues pertaining to user account creation, management, and general computer use.
2. Configuration and daily management of technical tools for fleet -management, issue-tracking, documentation, etc.
3. Evaluate, design, implement, and continuing improvement of end-user technology environments.
4. Setting up, configuring, and maintaining computers and peripherals.
5. Documentation including hardware/software inventory records, support information, etc.
6. Proactively evaluate current and new technologies presenting ideas for improvement to the MIS Assistant Manager.
7. Identify areas where additional training or communication is needed to improve utilization and reduce friction for users.
8. Identify and remove impediments to reduce time required to accomplish clinical, operational, and documentation tasks.
9. Promote the development and implementation of culturally sensitive services.

The above statements are not to be interpreted as an exhaustive list but are intended to describe the general nature and level of work being performed by this employee.The Journey Mental Health Center
Associated topics: assistant, client support, desk, help desk, information technology help desk, information technology support, msword, system support, technical support, troubleshoot