Manager, Clinical Operations - Remote Nationwide

Careers with Optum. We built an entire organization around one giant objective; make the health system work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on an elite team. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

The Clinical Manager of Waste and Error Operations oversees and manages a team of nurses and certified coders. The Manager is accountable for the day to day frontline operations, financial savings, employee development & coaching, and short- and long-term strategy for business growth and expansion. They are responsible for meeting operational performance expectations including quality, process improvements, turnaround times, regulatory requirements, revenue / savings, expense, projects, client and implementation management. The Manager will monitor staff timecards, PTO, OT, metrics, inventory management etc.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Manage a team that generates revenue and savings
• Reviews the work of others
• Develops, innovative, approaches and strategies
• Anticipates customer needs and proactively develops solutions to meet them
• Capable direct client management
• Serves as a key resource on complex and/or critical issues
• Solves complex problems and develops innovative solutions with broad impact on the business
• Provides explanations and information to others on difficult issues, both within the team and other departments
• Develops and leads projects that drive process improvements
• Serves as an operational leader in client implementations
• Participants in the development of business strategy
• Provides input to forecasting and planning activities
• Adapts department plans and priorities to address business and operational challenges
• May oversee work of exempt and non- exempt personnel
• Sets direction, resolves problems and provides guidance to team members
• Works with key business partners such as client services, finance, and UHC PI
• Ensure client expectations are met relative to operational performance (ie. Service level agreements, state & federal mandates)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School or GED
• 3+ years of experience managing teams
• 3+ years of experience as a AHIMA or AAPC Certified coder with 3+ years of CPT/HCPCS/PCS coding experience or Licensed nurse with 2+ years of CPT/HCPCS/PCS coding experience (Professional)

Preferred Qualifications:

• Bachelor degree
• Proficient in MS Office Applications with strong computer skills (e.g. multiple systems experience, keyboarding skills, trouble-shooting IT concerns, etc.)
• Healthcare claims experience
• Client service experience
• Outpatient facility/provider office setting experience
• 1+ human resource policies and procedures experience
• 1+ year experience of UHC platforms - COSMOS, ISET, Facets and CPW and/or working with medical terminology or coding
• Previous CMS experience

Soft Skills:

• Highly organized with effective and persuasive and robust communication skills
• Strong, analytical, problem-solving and decision-making skills; ability to exercise good judgment
• Open to change and new information; ability to adapt in changing environments and integrate best practices
• Strong communication and presentation skills
• Strong analytical, problem-solving and decision-making skills required; ability to exercise good judgment
• Candidate must be highly organized with effective and persuasive communication skills

UnitedHealth Group is working to create the health care system of tomorrow.

Already Fortune 5, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.

Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Colorado Residents Only: The salary range for Colorado residents is $79,700 to $142,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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