Systems Operations Engineer RWF

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

The Technology Major Problem Management (TMPM) team is responsible to facilitate root cause analysis (RCA) to identify contributing factors that led to or caused significant/major EACO incident and/or event(s). The team tracks against Preventative Actions to minimize or eliminate future risks to the production environment. RCA reports document findings and recommendations identified through the process. In addition, this group conducts Chronic and Proactive RCA investigations for recurring issues, intended to aid in the stabilization of the environment. The trend analysis function highlights potential problem areas and is intended to provide a longer term view of the stability of a particular environment.

This role serves as a senior team member on the EMIPM team to mitigate risk in production environments by identifying root cause of incidents and/or events and working thorough investigation practices and analysis on minor to critical on Major EACO Incident's.

This position has an advanced understanding of the Major Problem and Incident Management practices and tools in conjunction with other capabilities including clear and concise writing ability. They maintain an advanced technology and business knowledgebase of ITIL, Agile, and ModOps practices.

A successful candidate will possess adaptability required to work in a fast paced environment and will be expected to develop and maintain effective partnerships within and across businesses to foster an environment that results in highly energized and engaged relationships.

• Ability to effectively communicate within a team environment and across organizational levels to include peers, partners, managers, and clients/customers
• Outstanding communication skills, both written and verbal, and very strong interpersonal skills
• Works with and manages communications with cross functional teams to identify solutions, root cause, and best practice in accordance with problem management strategy and policy.
• Communicate and track the status of problem resolution efforts with all levels of the organization, from highly technical to key business leaders
• Knowledge of conducting EACO Root Cause Analysis with multiple stakeholders on all severity incidents to assist in driving towards identifying Root Cause, the associated Preventative Actions, and the creation and publishing of detailed Root Cause Analysis Reports
• Provide team member Problem, Root Cause Analysis (RCA), and Preventative Actions (PAs) training
• Partner with teams in identifying solutions to risk mitigation [RWF]
• Ensure adherence to standardized processes, tools, and methodologies
• Proactively identify service issues or risks that could negatively affect production
• Create recommendations to eliminate the risk of reoccurrence and improve service quality
• Maintain an awareness of operational issues and how customers are impacted
• Maintain strong relationships with business and technology partners
• Create a two-way communication path between business partners and EACO peers. May meet with CIO or Managers, as needed
• Keep leadership and team informed of any major issues that impact the environment and could affect system availability
• Conduct quality reviews of Preventative Actions RWF

• 5+ years of systems support analysis experience demonstrated through work or military experience
• 3+ years of experience working in managed services as demonstrated through work, military, or education
• 5+ years of operating systems analysis experience, operating systems engineering experience, or a combination of both
• 3+ years experience working with external or internal Managed Service Provider (MSP)
• 4+ years of PAC2000 experience
• 4+ years of experience working with the Information Technology Infrastructure Library (ITIL) Framework

• Experience supporting an enterprise-level environment
• Ability to interact with all levels of an organization; including management
• Strong team or technical leadership experience
• Strong verbal, written, and interpersonal communication skills
• Experience working in a large enterprise environment
• Ability to interact with integrity and a high level of professionalism with all levels of team members and management
• Knowledge and understanding of technical leadership including large, visible, cross group projects across multiple technologies
• Knowledge and understanding of incident handling or management
• Ability to work effectively in a team environment
• IT Infrastructure Library Certification (ITIL)
• Leadership experience including; coaching, training, and mentoring
• Experience facilitating meetings with participants at various levels of experience in different lines of business
• Excellent verbal, written, and interpersonal communication skills

• This will be a day shift of 8AM to 5PM in the candidate's time zone.

The salary range displayed below is based on a Full-time 40 hour a week schedule.

AZ-PHX-Northwest Phoenix: Min: $79,500 Mid: $112,000 Max: $144,500
AZ-Tempe: Min: $79,500 Mid: $112,000 Max: $144,500
MN-Minneapolis: Min: $79,500 Mid: $112,000 Max: $144,500

AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ
AZ-Tempe: 1305 W 23rd St - Tempe, AZ
MN-Minneapolis: 90 S 7th St - Minneapolis, MN

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits

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