IT Service Desk Administrator

Position: IT Service Desk Administrator

Reports to: Director of IT

FLSA Status: Exempt

Purpose:

The purpose of this position is to serve on the IT team at the North Star Resource Group headquarters in Minneapolis, MN.

Key Traits for Success:

We have identified the following traits needed to be successful in our office:

• Flexible
• Customer Focused
• Energetic
• Interested is learning and growing!

Essential Functions:

IT Support Technician Tasks:

• Be the initial contact point for IT
• Ability to Triage and Prioritize incoming incidents and requests.
• Provide user support for computer software and hardware problems.
• Update Helpdesk software to work most efficiently
• Distribute and track tickets with other team members and analysis for trends
• Serves on "first call for help" desk
• Answers misc. questions about mobile devices and support
• Backup support for all other IT positions which may include:
• Set up new computer workstations.
• Administer user accounts and security
• Maintains and updates production systems
• Maintain computers, printers, and hardware and software inventory.
• Perform other duties as assigned.

This description covers the primary and principal duties of the job. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed.

Required Skills and Experience:

• Minimum requirements in terms of educational background, work experience, licenses / certifications or other knowledge, skills and abilities.
• High school diploma or GED.
• 2+ years of experience.
• Demonstrated proficiency in Microsoft Windows operating systems.
• Excellent customer service skills.
• Experience with Microsoft Office products.
• Solid understanding of computer hardware principles.
• Strong written and verbal communication skills.
• Ability to coordinate multiple tasks and priorities.
• Strong problem-solving skills.
• Available for some evening and weekend work.
• Good organizational skills.
• Ability to perform all physical, mental and environmental job functions

Additional Desirable Skills and Experience:

• Experience with Continuum and PDQ
• Scripting Skills such as Postscript
• Active Directory

Why You'll Love Working for Us:

• You'll get 16 days of PTO a year in addition to 7.5 paid holidays.
• 8 hours of Volunteer Time Off (VTO) each year.
• Health Benefits - Medical/Dental/Vision available.
• Short- and Long-Term Disability.
• 401(k) with 50% matching up to the first 6%.
• Regular social events put on by our Event Planning Committee.
• Multiple opportunities for personal growth through continuing education classes and exams.