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IT Tech

Employer
Management Jobs - District 3005
Location
Brainerd
Salary
Competitive

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Industry
Hospitality and Tourism
Role
IT
Job Type
Long-Term
Hours
Full Time
CAVE Enterprises IT Tech Position DescriptionLocation: Field Reports to: IT Manager Job Purpose:The IT Tech is accountable to support store operations through remote, phone, onsite support and installation of all technology systems used in a quick service restaurant. Dimensions:This position reports to the Manager of IT. Work is coordinated with each region team and also the VP of New Restaurant Development. Position requires to work individually as well as a member of a team. Abilities to include problem solving, LAN knowledge, help desk experience, verbal and written communication, Windows operating systems, phone skills, customer service and PC proficiency. Key relationships are as follows:Internal ExternalOwner GuestsPresident VendorsRegional Director of Operations BKC RepresentativesDirector of Operations Community Leaders Restaurant Team Training / Recruiting LeaderCAVE Support Center Team Primary Accountabilities:In addition to following CAVEs policies and procedures, principle accountabilities are, but are not limited to: People Management: Ensures Burger King Appearance standards are met at all times. Instructs and trains Restaurant Leaders to become proficient in the area of IT Works with Restaurant Team to create an environment of trust where (1) enthusiastic people are recognized and rewarded for achieving organizational and personal goals; (2) all people are treated with dignity and mutual respect regardless of their individual differences; (3) initiative and accountability is encouraged, and (4) open and honest communication is encouraged Assists each Team Member in achieving all goals and objectives required by the IT Manager and in coordination with the Region Director of Operations Provides on-the-job training and development to the team when areas for improvement are observed Administrative Management: Assures that all Company policies and procedures are followed Prepares required administrative reports, as necessary Financial Management: Works to maximizes sales, cost containment and profits within each restaurant Operations Management: Works to ensures restaurant is operating within Burger King IT Standards Hardware and software installation and maintenance of: Point of sale systems Registers, printers, production and expo screens (Sicom) Digital menu board systems (Sicom) Wireless Headset Systems (HME, Panasonic, 3M) Security DVR, CCTV and cameras (HikVision) Drive thru timing systems (Sicom) Product holding unit monitoring systems (Sicom) Firewall and Wifi (Cisco) Internet Service Provider modems (Various) Office PC and peripherals (Various) Satellite Radio and TV (Various) Pull and terminate structured wiring (CAT5e/6, Coax, Audio) Evaluate new technology systems Willingness to work long hours and extensive travel including nights and weekends Maintain professional and technical knowledge Document store maintenance and installation progress Ability to stand, lift up to 70 lbs, crawl, climb, and use maximum dexterity for long periods Must maintain a set of common hand tools and electronic equipment Employee / Guest Satisfaction: Promotes an environment of positive communication and teamwork within the restaurant Keeps Region Director of Operations and Director of Operations apprised of IT issues as directed by the IT Manager Other: Performs other related duties as assigned or requested Position Specifications:Minimum level of education: High school or equivalent. (Required)Minimum of 1 year of point of sale systems experience. (Required)Minimum of 1 year of information technology experience. (Required)Minimum of 1 year of LAN experience. (Preferred)Minimum of 1 year of Windows experience. (Preferred)Minimum of 1 year of Customer Service experience. (Preferred)Minimum of 1 year of CompTIA, A+, and/or Net+ experience. (Preferred)Minimum of 1 year of Help Desk experience. (Preferred)Valid Driver's license, certification and insurance (Required)Willing to travel up to 100% of the time. (Required)Lives less than 40 miles from job location. (Preferred)The ability to work with a high degree of independence and discretionThe ability to work well under pressure with deadlinesGood problem solving techniques Good written, verbal, math and interpersonal skills, as well as a command of the English language Knowledge of all pertinent operational standards Good organizational and time-management skills Core Competencies: Guest FocusEthics/IntegrityValuing DiversityPlanning/OrganizingOperational/Financial KnowledgeStrong InitiativeContinuous LearningLeadershipCoachingDecision Making/Problem SolvingTeamworkManaging/Resolving Conflict/NegotiationCommunicationInfluencing/PersuadingFlexibility

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