Customer Service Specialist (Banking Industry)

We are seeking an entry level Customer Service Specialist to join our team! Previous banking / call center experience is preferred but not required!

Responsibilities:

• Provide excellent customer service by acting as the first point of contact for telephone interactions.
• Responding to the needs of clients; transaction processing, loan payments, and online banking access.
• Service and maintain customer data including address changes, stop payments, online banking password resets, account closing, and debit cards.
• Follow legal bank procedures
• Communicate with customers in person, on the telephone and through email / mail communication
• Maintain lobby appearance and assist in arranging pick up service for couriers
• Order customer supplies such as endorsement stamps , checks, and deposit slips

Requirements:

• Previous banking and/or call center experience is highly preferred
• Acts as a team player with excellent interpersonal skills and develops partnerships
• Communicates effectively with excellent written and oral communication skills
• Detail oriented!

Perks:

• Room or growth within the company at multiple locations!
• Professional work atmosphere - nice open office space with sit-stand desk.
• We really focus on internal development and a supportive work culture

9:00am-6:00pm Monday-Friday
$16-18/hr starting pay

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.