Patient Financial Services Counselor (40 Hours/Week)

Building LocationBaxter Clinic Department46100 Patient Financial SVCSJob Description:Provides financial counseling to patients for their services at Essentia Health in-person and virtually. Provides assistance with navigating Essentia Health's payment options, Medicaid eligibility, and financial assistance programs. May also perform self-pay liability price estimates. In addition, this position performs account analysis to evaluate, develop and implement an action plan to educate guarantors and help resolve their financial responsibilities. This position may also be required to assist with patient phone inquiries from the Patient Financial Services call center. Qualified candidates will demonstrate a customer service orientation which consistently aims at exceeding patient expectations and contributes positively to the greater working environment. Work Experience: 2 years of experience in Financial Counseling, Self-Pay Collections, Call Center, Billing and/or Health Care. Knowledge in registration, coding, insurance billing and payment methodology, self-pay collections, and exceptional customer service skills.Education Qualifications:Minimum of a high school education.Some trade course classes in accounting, business, and/or communications would be very beneficial in this position.Licensure/Certification Qualifications:No licensure/certification required.FTE1 Shift RotationDay Rotation Shift Start Time8:00 am Shift End Time4:30 pm WeekendsNo HolidaysNo Call ObligationNoEffective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, proof of required vaccinations, and background check. Essentia Health is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.