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Technology Support Specialist

Employer
Valley City State University
Location
Valley City, ND
Salary
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Industry
Technology
Role
IT
Job Type
Long-Term
Hours
Full Time

Position Number: 00009723

Position Summary:
This position is part of the Technology Service Desk team dedicated to providing excellent customer service and support for a variety of end user hardware and software. This position provides leadership for laptop hardware repairs, assists with laptop inventory and software configuration, creates technical documents, and provides both in-person and remote end-user support.

Minimum Qualifications:
* Bachelor's Degree or Associate's Degree with A+ certification.
* Experience supporting Mac OS 10x and Windows 10 operating systems
* 2 years of IT support experience
* Fine motor skills necessary for laptop hardware repair work
* Experience creating end-user technical documents

Preferred Qualifications:
* B.S. Degree in computer or technology related field
* A+ certification
* Experience with MDM, preferably Jamf for Apple, Microsoft InTune or similar
* Experience with a help desk ticketing and inventory management system
* Experience with online, remote user support including phone, online chat and desktop sharing

Compensation: $44,500 - $48,500. Comprehensive fringe benefit package including employer paid full family coverage for health insurance, TIAA retirement, and tuition waiver benefits.

Application Information:
Preference given to applications received on or before August 15, 2021, and review of applications will continue until the position is filled.

Click on 'Apply" to apply online

Additional Information:
For more information, or for accommodations contact: human.resources@vcsu.edu. For North Dakota Relay Services, go to: https://www.relaynorthdakota.com/ (or click on the ''apply'' button). This position is subject to North Dakota Veteran's Preference requirements.

Valley City State University is an Equal Opportunity Employer

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