Sr ServiceNow Systems Engineer

Job Summary

The Senior Systems Engineer actively works with enterprise architecture and management to install, harden, maintain, configure and assure the integrity of systems, software, and enterprise applications. This role provides advanced system administration functions for local and remote systems, including user, system and application administration, automation, patch management, backup and restore, capacity/log monitoring, clustering, replication, migration, SaaS, PaaS and IaaS with an emphasis on Microsoft Cloud technologies. This position directs and reviews activities of other IT personnel on various projects, ensures long-term requirements of systems operations and administration are included in the overall information systems planning of the organization and creates and maintains disaster recovery and business continuity plans for responsible systems. In addition, this position mentors and coaches less experienced administrators.

This position allows for telecommuting/ remote work.

Essential Functions

• Designs, architects, builds, hardens, maintains and troubleshoots new and legacy technology. Frequently works with appropriate staff to plan and implement the integration of complex technology within the on-premises or cloud-based environment.
• Leads and/or actively participates in investigating, evaluating and implementing integrated solutions within time and budget constraints.
• Defines goals and action items and represents the team on assigned technical projects, ensuring success of the project. Communicates with leadership to provide planned project updates or to report urgent or critical issues and may assign or delegate project tasks as deemed necessary for the success of the project. Fosters and supports good working relationships with project managers, project members, and vendors. Provides superior technical guidance within the confines of the project.
• Integrates infrastructure services with applications and/or hardware into the overall information security infrastructure. Analyzes and researches complex technical problems and takes corrective action to minimize current and future impact to the company.
• Carries out advanced-level work with regards to incidents, changes, problems, requests, etc.
• Follows IT Infrastructure Library (ITIL) processes for managing, documenting and delivering services to include problem resolution, changes to users and permissions, documenting changes, configuration items and problem management.
• Implements upgrades and applies security patches and bug fixes to maintain a current and secure posture. Works closely with vendors for application support and coordinates testing and validation of changes to the operating system or application with the business to ensure the system performs as expected upon completion of the maintenance.
• Prepares material for and provides proof for audits as required. Generates system output needed for audits and meets to provide context and explanation. Researches and resolves issues as needed for internal departments. Validates output from system scans or offers suggestions to fix false positives within the report.
• Maintains superior, up-to-date and comprehensive knowledge of industry best practices. Analyzes and conducts research to make recommendations on complex business requirements.
• Serves as a senior technical resource and provides technical guidance to internal staff. Coaches and mentors less experienced and developing staff.

 

Knowledge, Skills and Abilities

Analytical Thinking

Advanced

Technical/Professional Knowledge and Skills

Advanced

Collaboration

Advanced

Coaching

Intermediate

Prioritization and Organization of Work

Advanced

Effective Interpersonal Communications

Intermediate

 

Education Requirements

Required: Bachelor's

Preferred: Bachelor's

Field(s) of Study: Information Technology, Computer Science or related field

 

Experience Requirements

Required: Minimum of 5 Years

Preferred: Minimum of 7 Years

Experience Details: Minimum of 5 years of professional experience in ServiceNow, enterprise level hardware, software, and application management and Windows systems administration is required.

 

Certification, Licensures & Registration Requirements

Title: N/A

State or Agency: N/A

 

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

 

Physical Demands

Talking

Frequent (60-90%)

Sitting

Frequent (60-90%)

Use of Computer

Frequent (60-90%)

Telephones and Other Electronic Devices

Frequent (60-90%)

Other Information

Important Notice: BCBSND has a vaccination protocol in place that requires any employees who physically work in a BCBSND office or whose role requires direct customer contact to be vaccinated against COVID-19. We respect your choice to get vaccinated (or not) and getting vaccinated is not a condition of employment. If you are not vaccinated, you may work remotely if your role allows for it. If your role does not allow for remote work and you are unable to get the COVID-19 vaccine, there is an exception process available that includes a weekly testing regimen.

Job Posting Policy

Employees new to Blue Cross Blue Shield of North Dakota are eligible to apply for positions within their assigned department after successfully completing 90-days in their role. For positions outside of their department, new employees should attain a minimum of six months of service before applying for a new role. Exceptions to this are acceptable, provided there is good business justification for making the move.

Equal Opportunity Employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com

This job posting will be closed 9/28/2021 at 8:00AM CST. No further applications will be considered.