Knowledge Management Specialist I
Job Summary
The Knowledge Management (KM) Specialist drives strategic improvement to the knowledge portal while acting as its core champion throughout the organization. The knowledge portal is a central repository for internal and subscription documents, plus an information hub for select company initiatives. You will work in a large corporate office, communicating with teams around the world. In this role, you will act as the first point of contact and support for users. You will build relationships with content providers to ensure a highly relevant experience and user satisfaction.
Primary Responsibilities
??? Establish change management strategies and monitor adoption
??? Create goals for growth and continued success
??? Liaison between KM team, business teams and IT team
??? Coordinate technical issues and change management rollouts with external software vendor
??? Socialize KM throughout the target audience; including training, outreach, best practice sharing and content communications
??? Oversee contractor staff in daily functions
??? Enforce compliance and hold audience accountable for providing content
??? Maintain governance alignment to corporate standards
??? Maintain metadata model
??? Report usage trends and develop strategic plans to improve adoption
??? Design content dashboards and newsletters
Must-Haves:
??? Bachelor of Arts or Master's Degree in Library/Information Science
??? Experience maintaining document repositories
??? Self-driven attitude, with demonstrated leadership in the support of projects
??? Excellent communication skills; able to present to groups, write training guides and perform outreach
??? Advanced problem-solving skills
Preferred Skills:
??? Experience managing small groups
??? Experience operating as a change agent
??? Basic understanding on graphic design and website organization
The Knowledge Management (KM) Specialist drives strategic improvement to the knowledge portal while acting as its core champion throughout the organization. The knowledge portal is a central repository for internal and subscription documents, plus an information hub for select company initiatives. You will work in a large corporate office, communicating with teams around the world. In this role, you will act as the first point of contact and support for users. You will build relationships with content providers to ensure a highly relevant experience and user satisfaction.
Primary Responsibilities
??? Establish change management strategies and monitor adoption
??? Create goals for growth and continued success
??? Liaison between KM team, business teams and IT team
??? Coordinate technical issues and change management rollouts with external software vendor
??? Socialize KM throughout the target audience; including training, outreach, best practice sharing and content communications
??? Oversee contractor staff in daily functions
??? Enforce compliance and hold audience accountable for providing content
??? Maintain governance alignment to corporate standards
??? Maintain metadata model
??? Report usage trends and develop strategic plans to improve adoption
??? Design content dashboards and newsletters
Must-Haves:
??? Bachelor of Arts or Master's Degree in Library/Information Science
??? Experience maintaining document repositories
??? Self-driven attitude, with demonstrated leadership in the support of projects
??? Excellent communication skills; able to present to groups, write training guides and perform outreach
??? Advanced problem-solving skills
Preferred Skills:
??? Experience managing small groups
??? Experience operating as a change agent
??? Basic understanding on graphic design and website organization
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