Customer Service Representative $17-$19 (AB4578)

Call Center Specialist (Mobile Banking Support):

• In office position in Burnsville
• Contract to hire
• Pay: $17-$19/hr depending on experience
• 30 minute Zoom interview with HR Rep and Manager and start asap!
• Monday-Friday 8am-6pm (you pick your schedule) + rotating Saturdays from 9am-1pm
  • Must be able to work between those hours and once you do your Zoom interview the Managers will ask which shift you prefer. Based on the hours they need coverage will determine the shift you get. You will only work 40 hours per week so when you work a Saturday shift you will get a half day during the week.

Duties:

• Take incoming calls from members to assist them with their accounts.
• Assists members through the company phone app through online CHAT, phone or email.
• Understand the different types of devices ( iPhone, Android etc.) to help members navigate the company website, their accounts etc., understanding the type of phone the member uses as the applications might be different.
• Assist with troubleshooting and responding to member inquiries.
• Monitor security, privacy, and compliance.
• Partner with internal departments in researching and implementing e-service solutions, as well as train fellow employees.
• Document conversations in each customer account to keep information up to date.

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.