Customer Care Associate

SUMMARY:Answers telephone calls, transfers calls, sells classified ads, works with the customer service team and assists customers. Work with the sales team providing customers with all multi-media advertising options.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist walk in customers and telephone customers
• Assist classified and display advertising customers.
• Sell various multimedia advertising options.
• Assist with organization of sales materials, advertising proofs, & marketing materials.
• Process ads through the creative services division.
• Prepares outgoing mail / distributes incoming mail.
• Maintain regular and punctual attendance
• Assists with circulation entry and reporting.
• Other duties as assigned.

EDUCATION AND EXPERIENCE:

• One - two years experience in a similar position.
• Associate degree or higher preferred.

KNOWLEDGE, SKILLS AND ABILITY:

• Excellent computer skills and with the ability to learn specialized software.
• Exceptional customer service skills.
• Detail oriented, highly organized.
• Excellent written and verbal communication skills.
• Ability to work individually and as part of a team.

CERTIFICATES, LICENSES, REGISTRATIONS:

● none

WORKING CONDITIONS:

• Regularly required to sit, stand, talk, hear, use hands to fingers, walk, reach with hands and arms, climb, balance and stoop.
• Occasionally required to lift and /or move up to 25 pounds.
• Required to use close, distance, color, peripheral vision, depth perception and the ability to focus.
• Works in both office setting and outside being exposed to the elements.
• Physical presence at company workplace required.

We are committed to providing equal opportunity to individuals with disabilities who are qualified. We will provide reasonable accommodations for employees and applicants with disabilities who are qualified, unless doing so would cause undue hardship. A written request must be given to Human Resources.

Application deadline is 09/29/2021. To apply, please go towww.forumcomm.com/careers/

At Forum Communications Company, our legacy is deeply rooted in harnessing the power of communication to connect and inform people in the communities we serve. Since 1917, everything we do is driven by creating and sharing information, ideas and insights.

Today, we're a leading media and technology company that's home to a family of people whose passion and purpose is fueled by collaboration and innovation. We believe in supporting each other, working hard towards common goals and having fun.

Come for the perks: Excellent employee culture, competitive pay, 401(k), company-paid volunteer time, health and wellness initiatives for all employees. Additional perks for full-time positions include: comprehensive benefits package, generous paid time off, paid holidays and paid time off for birthday, paid parental and pregnancy disability leave for qualifying employees.

Stay for the people: Family-owned and operated since 1917, development and growth opportunities, inclusive, creative culture, safe working environment, employees of all ages and backgrounds, positive collaboration.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.