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Sr. Inside Property Claims Representative (remote opportunity)

Employer
Grange Insurance
Location
Appleton
Salary
Competitive

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Summary: This position is responsible for investigating, evaluating and negotiating settlement of assigned property claims with the goal of serving the customer and ensuring quality file handling supporting customer retention.

What You'll Be Doing:

* Handles moderate complexity Personal and Commercial lines claims.
* Will periodically handle Personal Lines large loss claims virtually or with vendor involvement.
* Telephonically and virtually conducts investigations and interviews of insureds to determine loss facts and coverage.
* An active member of the mid-level large loss team.
* Use high resolution photographs provided by virtual imagery and advanced video technology to collaborate with customers and/or onsite vendors to identify damages to estimate from a virtual setting. If onsite inspections are needed may coordinate assignments for estimating.
* Accurately assess mitigation handling on a claim-by-claim basis.
* Works with, coordinate and audits estimates supplied by vendor services such as contractors, emergency repair, cleaning services and experts.
* Creates alignment regarding policy and procedures across vendors for handling losses.
* Pursuant to line of business strategies and good faith claim practices: document all claim activity to support the claim file, including the recognition and documentation of SIU and Subrogation opportunities and refer accordingly.
* Identify trends and share best practices across group and within line of business.
* Create a high level of policyholder satisfaction by complying with established service standards.
* Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages.
* Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
* Active member of catastrophe team.
* Responds to inquiries from policyholders, agents, internal partners and others
* Contribute to a positive work environment by positively influencing others, striving for high performance results with a "can do" attitude. Exhibit accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.
* Serves as a mentor to members of Claims team.
* Assist leadership with the technical evaluation during candidate selection processes.
* Pilots new virtual claims adjustment technology providing evaluation and feedback to management
* IICRC subject matter for LOB for water damage drying processes and technology.

What You'll Bring To The Company:

High school diploma or equivalent education plus 3-5 years claim experience preferred. Bachelor's degree in related field preferred. Must possess ability to work independently in a remote setting with strong communication, time management and organization skills. Proficient with personal computer and app technology. Demonstrated ability to interact with customers and agents in a professional manner. State specific adjusters' license may be required.

About Us:

Grange Insurance Company, with $3 billion in assets and more than $1.3 billion in annual revenue, is an insurance provider founded in 1935 and based in Columbus, Ohio. Through its network of independent agents, Grange offers auto, home, life and business insurance protection. Life insurance offered by Grange Life Insurance and Kansas City Life Insurance. Grange Insurance Company and its affiliates serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia and Wisconsin.

Who We Are:

We are committed to an inclusive work environment where we welcome and value diversity and inclusion. We hire great talent from a wide variety of backgrounds, and our associates are our biggest strength. The diversity of our associates, their backgrounds, experiences, and individual differences are the foundation for our success. Our inclusive culture empowers all of us to "Be One Team", "Deliver Excellence", "Communicate Openly", "Do the Right Thing", and "Solve Creatively for Tomorrow". We have active Associate Resource Groups and a Diversity and Inclusion Team, that focuses on professional development, networking, business value and community outreach; all which encourage and facilitate an environment that fosters learning, innovation, and growth. Together we use our individual experiences to learn from one another and grow as professionals and as humans.

We welcome the unique contributions that you bring from education, opinions, culture, beliefs, race, color, religion, age, sex, national origin, handicap, disability, sexual orientation, gender stereotyping, gender identity or expression, genetic information, ancestry, pregnancy, veteran status, and citizenship.

Grange Enterprise is proud to be part of the CEO Action for Diversity and Inclusion???, a national initiative of more than 1400 CEOs working for the advancement of diversity and inclusion within the workplace.

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